This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.
The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.
Summary
Manages and coordinates custodial operations across university facilities, ensuring compliance with health, safety, and cleanliness standards pertinent to patient care, research, and educational environments. Develops and implements custodial policies, procedures, and quality assurance programs. Establishes and maintains collaborative relationships with academic departments and campus support units to meet facility cleanliness expectations.
Duties and Responsibilities
Manages and provides day-to-day leadership for custodial services, including supervising staff, overseeing training initiatives, procuring supplies and equipment, and implementing cleaning protocols that meet the specific needs of each facility.
Develops, implements, and enforces custodial policies and procedures in alignment with university, state, and federal regulations to ensure a safe and sanitary environment; contributes to strategic planning by aligning custodial goals, initiatives, and programs with short- and long-term institutional objectives.
Participates in the management and administration of operating and capital budgets; Monitors expenditures to ensure cost-effective operations. Closely monitors reimbursement rates and shop expenditure lapse rates to meet reimbursement goals of an internal service unit.
Plans and executes cleaning projects and initiatives; develops strategies to enhance service quality and operational efficiency.
Oversees contracts with external vendors and service providers; ensures compliance with contractual obligations and quality standards.
Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
Serves as a liaison between custodial services and university departments; addresses concerns and ensures customer satisfaction.
Conducts regular inspections and audits to maintain high standards of cleanliness and to identify areas for improvement.
Maintains comprehensive records of custodial activities; prepares reports on operational performance and compliance metrics.
Administers the operating budget for the engineering, operations, and facilities sections; verifies and approves invoices for payment.
Coordinates custodial response to emergencies, including biohazard incidents and weather-related events, ensuring rapid and effective action.
Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
High school diploma or GED; at least 9 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Knowledge, Skills and Abilities Required
Ability to develop and maintain recordkeeping systems and procedures.
Ability to communicate effectively, both orally and in writing.
Knowledge of customer service standards and procedures.
Skill in organizing resources and establishing priorities.
Ability to analyze and interpret financial data and prepare financial reports, statements and/or projections.
Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
Ability to monitor and/or maintain quality control standards.
Ability to resolve customer complaints and concerns.
Skill in the use of computers, preferably in a PC, Windows-based operating environment.
Knowledge of all aspects of custodial services.
Knowledge of organizational structure, workflow, and operating procedures.
Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
Ability to coordinate and/or supervise independent contractors.
Employee development and performance management skills.
Conditions of Employment
Possession of a valid New Mexico driver's license is a requirement for this job.
Must pass a pre-employment criminal background check.
Working Conditions and Physical Effort
Light physical effort. Requires handling of average-weight objects up to 10 pounds or some standing or walking. Effort applies to no more than two (2) hours per day.
Work environment involves limited exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment.
Work may involve limited exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.
The University of New Mexico provides all training required by OSHA to ensure employee safety.
