Position Classification Description

Position Class Code / Title: N1001 / Customer Service Assoc/Retail
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 04

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Under direct supervision, processes retail sales and cash register transactions. Sells floor merchandise and/or assists customers with purchases, orders, and/or deliveries, as required. Restocks shelves and maintains merchandising and visual display standards. Implements stock control and security procedures, and maintains appropriate records.

Duties and Responsibilities

  1. Operates computerized cash register to conduct sales transactions; handles cash, and makes change as required.
  2. Sells merchandise and/or rents equipment; advises customers on merchandise price, features, and/or on fees and services.
  3. Assists individual and/or institutional customers in the ordering and, as appropriate, delivery of merchandise.
  4. Prepares routine daily reports such as sales, accounts receivable/payable, orders, credit card receipts, and/or bank deposits.
  5. Receives and displays merchandise and/or equipment in accordance with established policies and procedures; ensures that stock levels and displays are in accordance with established standards.
  6. Performs general floor maintenance and housekeeping; monitors and maintains the condition and safekeeping of merchandise and/or rental equipment.
  7. Oversees the processing of routine returns and buybacks, as appropriate; coordinates the return and replacement of defective merchandise.
  8. Prepares cash register reconciliation and miscellaneous routine reports.
  9. Identifies and resolves discrepancies in invoices and orders.
  10. Inspects equipment and facilities to ensure customer and employee safety.
  11. May create displays and assist in designing marketing campaigns.
  12. May train and supervise student and/or temporary employees in day-to-day customer service activities.
  13. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Ability to secure and handle cash.
  • Knowledge of basic visual merchandising techniques.
  • Knowledge of basic cash management procedures.
  • Knowledge of customer service standards and procedures.
  • Ability to safely use cleaning equipment and supplies.
  • Ability to read, sort, check, count, and verify numbers.
  • Ability to prepare routine administrative paperwork.
  • Knowledge of retail floor merchandising and stock control procedures.
  • Ability to operate a computerized cash register.
  • Knowledge of retail floor sales techniques.
  • Knowledge of shop security and safety procedures.

Working Conditions and Physical Effort

  • Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 06/14/2019