This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.
The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.
Summary
Directs and oversees all front of house operations for touring companies, other external partners, and University departments for multiple, on-campus performing arts centers. Works closely with a broad range of internal and external partners to ensure successful events from start to finish, including ticketing strategies, event builds/set-ups, concessions management, facilities management, and customer service support.
Duties and Responsibilities
Oversees and supports all front of house operations, to include staff and volunteer management, merchandise, concessions, box office support, customer service, and facilities for multiple, large performing arts venues.
Directs mainstage event builds for internal and external companies and ensures seamless planning, execution, and promoter relations.
Interacts and works with internal University departments and external agencies to provide maximum operational effectiveness and responsiveness from box office services and associated technologies.
Establishes and maintains appropriate customer services procedures and standards; interfaces with customers and resolves problems and conflicts as necessary.
Supervises concessions operations to ensure quality offerings, sustainable growth, and service enhancements.
Oversees building security and facilities management.
Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish the organization's goals and objectives; oversees the supervision of personnel and volunteers, which includes work allocation, training, promotion, evaluation, enforcement of internal procedures and controls, and problem resolution.
Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
Designs and implements systems to collect, maintain, and analyze operational data; generates various regular and ad hoc reports, as well as other information related to projects and/or programs.
Represents the division at various community and/or business meetings, committees, and task forces; promotes existing and new programs and/or policies.
Participates in strategic planning as a member of the organization's management team.
Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Knowledge, Skills and Abilities Required
Outstanding interpersonal and community relations skills and the ability to communicate and work effectively within a diverse community.
Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
Ability to use independent judgment and to manage and impart information to a range of clientele and/or media sources.
Knowledge of all facets of front-of-house theater management and audience support services.
Knowledge of customer service standards and procedures.
Knowledge of current business issues and trends.
Skill in the direction of a multi-purpose ticketing operation.
Demonstrated knowledge and understanding of computerized ticketing systems.
Knowledge of state and federal laws, regulations, and guidelines for the administration of a ticketing operation.
Skill in budget preparation and fiscal management.
Knowledge of financial/business analysis techniques.
Ability to foster a cooperative work environment.
Employee development and performance management skills.
Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
Working Conditions and Physical Effort
No or very limited physical effort required.
No or very limited exposure to physical risk.
Work is normally performed in a typical interior/office work environment.
The University of New Mexico provides all training required by OSHA to ensure employee safety.
