Summary

Performs complex and specialized tasks and/or services requiring advanced skills in one or more library specializations. Monitors daily operations and participates in the development of unit operating policies and procedures. Plans, implements, and evaluates services, and establishes service standards. Coordinates, prioritizes and oversees the work of lower level staff and/or students.

Duties and Responsibilities

1. Oversees, coordinates, and/or performs integrated activities; plans, organizes, and implements the provision of services.
2. Reviews and evaluates services for library customers, to include students, faculty, staff, and the general public.
3. Provide guidance and assistance to library customers at public information service points, regarding general to complex information, demonstrating proficiency in library resources, making referrals as appropriate.
4. Provides general problem-solving by working with other library departments, vendors and other entities outside the library.
5. Implements and maintains service quality and productivity standards.
6. Participates in planning and policy setting; implements, communicates, and monitors policy and procedures.
7. Monitors and performs daily operations.
8. May monitor building security and facilities.
9. May hire, supervise and train lower level staff, student employees, volunteers, and/or interns, as appropriate.
10. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• Bachelor's degree; at least 3 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Skill in the use of relevant database and/or integrated library systems.
• Knowledge of library customer service standards and procedures.
• Ability to interpret and evaluate customer informational needs and to determine appropriate alternative solutions.
• Ability to effectively communicate and foster a cooperative work environment.
• Ability to analyze and solve problems.
• Ability to plan, organize and oversee the operations of an integrated library service activity.
• Ability to plan and implement operational policies and procedures in area of expertise.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Skill in the use of computer with Windows-based operating environment.
• Knowledge of library principles, practices, and terminology.
• Ability to create, compose, and edit written materials.
• Maintains professional knowledge base and skills through continued education and/or research.

Distinguishing Characteristics

Position requires: a) Oversees, coordinates, and/or performs integrated activities; plans, organizes, and implements the provision of services; b) participates in planning and policy setting for library services and operations; implements, communicates, and monitors policies and procedures; c) provides high level technical advice and specialized information; d) provides leadership or supervision of lower level staff and/or student employees, including training, assigning and monitoring of work, and evaluation.

Working Conditions and Physical Effort

• Considerable physical activity. Requires heavy physical work; heavy lifting, pushing, or pulling required of objects up to 50 pounds. Physical work is a primary part (more than 70%) of job.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017