Summary

Performs defined tasks and/or services. Provides technical support and assistance in the performance of routine library duties in one or more particular library specializations, such as access services or technical services.

Duties and Responsibilities

1. Provides guidance and assistance to customers regarding general and specific information about the library and library resources.
2. Performs and/or oversees routine tasks, utilizing database and/or integrated library systems.
3. Resolves routine operational problems and provides first-level troubleshooting for relevant library systems and/or technology.
4. Carries out and communicates policies pertaining to unit services, operations, and activities.
5. Assists with collection maintenance activities and projects as appropriate.
6. May assist higher level staff and librarians with basic information services; may staff public service points, providing customer service and assistance.
7. May lead, guide, and train student employees, set work schedules, and ensure compliance with established procedures for a specific activity within a library unit.
8. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• High school diploma or GED; at least 1 year of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Skill in the use of computer with Windows-based operating environment.
• Skill in the use of relevant database and/or integrated library systems.
• Ability to communicate effectively both orally and in writing.
• Knowledge of customer service standards and procedures.
• Ability to analyze and solve problems.
• Ability to provide training to staff and/or student employees.
• Knowledge of library principles, practices, and terminology.
• Develop professional knowledge base and skills through appropriate training.

Distinguishing Characteristics

Position requires: a) Resolving operational problems and providing first-level troubleshooting of relevant library systems; b) routine receiving and/or processing of library material; c) process collection inventories d) provide assistance to customers regarding routine general and specific information about library resources.

Conditions of Employment

• All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the US-UNM Collective Bargaining Agreement.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

• Considerable physical activity. Requires heavy physical work; heavy lifting, pushing, or pulling required of objects up to 50 pounds. Physical work is a primary part (more than 70%) of job.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 05/02/2021