Summary

Directs, plans and coordinates all aspects of academic advisement across the University. Oversees institutional standards of practice to ensure all academic and integrated advisement efforts effectively and efficiently support the University's accreditation, enrollment, retention and graduation goals. Provides functional direction and strategic coordination to University schools and colleges under the Provost and Executive Vice President (EVP) for Academic Affairs.

Duties and Responsibilities

1. Provides strategic direction, leadership and expertise to University schools, colleges and associated support units regarding academic advisement standards, procedures, policies, and practices; recommends, formulates and implements institutional policies, protocols and procedures in support of effective undergraduate advising services.
2. Oversees the development and administration of programs and resources that enhance the competencies and performance of undergraduate academic advisors across the institution, to include training, professional development, and recognition programs.
3. Allocates resources and staffing lines as the approval authority under the Provost to support academic advisement activities across schools/colleges.
4. Leads the collection, organization, analysis and reporting of student learning and advisement outcomes; oversees the collection and submission of data for the purposes of accreditation, assessment, and institutional administration of programs and services.
5. Oversees the administration and use of technologies to monitor and support academic advisement activities across the institution.
6. Oversees and directs the University's Dual Credit program in accordance with the requirements outlined by the New Mexico Higher Education Department (NM HED) and New Mexico Public Education Department (NM PED); negotiates partnerships with school districts and manages reporting activities to the appropriate regulatory and administrative bodies.
7. Oversees the supervision of personnel, which includes work allocation, training, promotion and enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
8. Develops annual operating budgets and provides fiscal direction to the unit.
9. Represents the organization at various community and/or business meetings, committees, and task forces; promotes existing and new programs and/or policies.
10. Serves as Campus Security Authority as outlined by the Clery Act.
11. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• Master's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Exceptional interpersonal skills and the ability to interact and work effectively with administrators, academic leadership, faculty, students, community leadership, public officials, funding agencies, and members of the community at large.
• Demonstrated ability to work collegially, effectively and persuasively with a diverse group of employees to achieve institutional goals and objectives.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Advanced knowledge of academic and student development theories, student enrollment and retention issues and programs, academic advisement policies and procedures, and University programs and resources.
• Ability to supervise and train employees including organizing, prioritizing, and scheduling work assignments; evaluating performance; and mentoring and coaching employees to achieve maximum productivity.
• Ability to foster a cooperative work environment.
• Employee development and performance management skills.
• Ability to design and implement systems necessary to collect, maintain, and analyze data.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to make administrative and procedural decisions and judgements on sensitive, confidential issues.
• Ability to establish, develop and implement processes and procedures that align with University goals and objectives, industry standards, and best practices.
• Advanced working knowledge of academic advisement and academic affairs policies, procedures, and regulations.
• Records maintenance skills.
• Knowledge of budgeting, cost estimating, and fiscal management principles and procedures.
• Knowledge of applicable legislation, standards, policies and procedures within specialty area.

Conditions of Employment

• Employees in this job title are subject to the terms and conditions of an employment contract. Employment contracts are typically subject to review and renewal on an annual basis.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 09/23/2020