Summary

Directs and oversees the integrated student services and support function of the University's branch community college. Develops and implements strategic and operating plans, directs and oversees academic and/or non-credit student programs and initiatives, and coordinates and integrates operating policies and procedures in all areas of the function. Serves as chief student affairs officer of the college.

Duties and Responsibilities

1. Directs and oversees student enrollment activities, to include admissions, registration, financial aid and scholarships, student records, enrollment management, and data collection.
2. Provides strategic oversight of several aspects of financial aid, enrollment management, and records registration compliance and operations.
3. Collaborate with executive leadership and stakeholders to enhance recruitment, retention, revenue, program services, philanthropic efforts, and graduation initiatives.
4. Interprets and enforces academic policies and procedures as they pertain to the organization; monitors and administers processes associated with individual student academic standing, as appropriate, to include probations, suspensions, and/or promotions.
5. Collaborate with executive leadership and stakeholders to enhance recruitment, retention, revenue, program services, philanthropic efforts, and graduation initiatives.
6. Oversees the development and management of student support and/or relevant community outreach programs and initiatives, as appropriate to the objectives of the organization and the needs of the community.
7. Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
8. Oversees all facets of the daily operations of the organizational unit, ensuring compliance with the University, state, and federal laws, policies, and regulations.
9. Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
10. Develops and manages annual budgets for the organization and performs periodic cost and productivity analyses.
11. Oversees and directs the planning and development of student information documents and promotional materials, to include college catalogs and student handbooks.
12. Researches and prepares integrated reports on department fiscal and operational activities and on student costs.
13. Represents the organization at various community and/or business meetings, committees, and task forces; promotes existing and new programs and/or policies.
14. Develops and promotes diversity, equity, and inclusion among students, faculty and staff within the Division.
15. Serves as Campus Security Authority as outlined by the Clery Act.
16. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Skill in budget preparation and fiscal management.
• Knowledge of financial/business analysis techniques.
• Knowledge of faculty and/or staff hiring procedures.
• Skill in organizing resources and establishing priorities.
• Ability to gather and analyze statistical data and generate reports.
• Program planning, development, implementation, and leadership skills.
• Knowledge of the procedures and processes associated with the development and dissemination of curriculum catalogs and student handbooks.
• Ability to foster a cooperative work environment.
• Skill in the use of personal computers and related software applications.
• Knowledge and understanding of the integrated functions of college-level registrar, admissions, financial aid, and student affairs.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Employee development and performance management skills.
• Ability to develop and maintain recordkeeping systems and procedures.
• Ability to assess objectives and operational requirements and to develop and implement suitable operational policies and/or procedures.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Knowledge and understanding of a range of student life issues and concerns.

Conditions of Employment

• Employees in this job title are subject to the terms and conditions of an employment contract. Employment contracts are typically subject to review and renewal on an annual basis.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 02/01/2023