This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.
The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.
Summary
Under minimal supervision, manages and directs the programmatic development and daily activities of the resident education program within university housing. Recruits, trains, supervises and evaluates staff and student employees that provide resident education services. Assures successful delivery of a year-round 24-hour crises response system for the residential program. Participates in the development, implementation, and administration of resident education goals, policies, systems, and procedures. Serves in a live-in capacity to provide holistic support for student academic and personal success. May deputize for the Associate Director as assigned.
Duties and Responsibilities
Manages and directs the activities of the resident education program within a large, multi-faceted on-campus housing department; monitors progress toward stated organizational goals and objectives and develops recommendations for program improvement.
Provides leadership and supervision to professional, full-time, live-in staff and student employees in a 24-7 residential environment regarding student development and learning, student misconduct, peer counseling, and emergency response.
Develops and implements strategic plans, sets unit goals, and monitors programs within resident education. Provides input to senior management in the planning, implementation, and evaluation of modifications to existing operations, systems, and procedures.
Strategically implements student programs that maintain and enhance the quality of on-campus residence life; directs area residence life officers and student resident advisors; develops and monitors educational, recreational, and social programs and services for student residents.
Implements programming model(s) in connection to stated department missions and goals; administers the Living Learning Program and other resident learning initiatives within the residence halls.
Oversees and advises a range of student committees and governing/advisory bodies with respect to residence life issues and systems; advises and interacts with student organizations.
Serves as the primary resource for information, inquiries, and problem resolution within resident education; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues.
Manages the student conduct process and ensures compliance with residence hall policies and university requirements; ensures fairness and consistency across student conduct cases, including recommendations of action as appropriate. Serves as appeal agent as designated by department Director.
Serves as a primary point of contact for incidents in all UNM residential facilities. Provides on-call support 24-7 for incident response. Provides support and direction to resident education staff in response to student crises; provides critical intervention and support in large-scale department emergencies.
Works with departmental leadership, Title IX Coordinator, and Clery Coordinator to ensure training, reporting requirements, and other activities are completed in a timely manner by all campus security authorities. Communicates incidents to the campus Title IX Coordinator and/or the Clery Coordinator.
Serves on internal and external committees, councils, and task forces to enhance the residence life experience for on-campus residents.
Serves as Campus Security Authority as outlined by the Clery Act.
Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
Bachelor's degree; at least 3 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Knowledge, Skills and Abilities Required
Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
Ability to foster a cooperative work environment.
Ability to implement and enforce safety programs and protocol.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Knowledge of emergency and disaster recovery planning.
Employee development and performance management skills.
Ability to assess training and in-service needs in area of specialty, and to provide consultation and arrange/facilitate training and seminars.
Ability to organize, coordinate, and oversee multiple program activities.
Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
Advanced analytical, evaluative, and objective critical thinking skills.
Knowledge of student support programs and services.
Ability to provide leadership and guidance to professional personnel in area of expertise.
Conditions of Employment
Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
May work irregular hours, including evenings, weekends, and holidays.
Ability to operate on a scheduled 24-hour on-call basis.
Will live on campus in Resident Halls.
Working Conditions and Physical Effort
Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
No or very limited physical effort required.
Work is normally performed in a typical interior/office work environment.
The University of New Mexico provides all training required by OSHA to ensure employee safety.
