Summary

Performs a range of associated administrative support and customer service activities, requiring advanced or specialized knowledge and skills of on-campus housing management. Plans and performs the day-to-day administrative and operational activities of a narrowly defined program. Coordinates and facilitates program functions and/or special events, as appropriate. Provides specialized support to specified administrative activities across multiple organizational units within the department.

Duties and Responsibilities

1. Performs a range of diverse administrative activities for the organizational unit, including administrative support in the development, implementation and marketing of a specialized and narrowly-defined program or project.
2. Serves as a liaison between residents, housing administrators, other departments, and/or external constituencies in relation to day-to-day programmatic, operational and administrative issues.
3. Provides specialized support for atypical student housing requests or needs.
4. Assists in administrative problem solving, program planning, development and execution of stated goals and objectives.
5. Utilizes knowledge and understanding of operational issues to create, compose, and edit administrative correspondence and documentation; may compile data and reports.
6. Provides support in the development, implementation and marketing of a program function.
7. Serves as a designed back-up for other department personnel.
8. May supervise and train lower level staff, student employees, volunteers, and/or interns, as appropriate.
9. Serves as Campus Security Authority as outlined by the Clery Act.
10. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Ability to make administrative/procedural decisions and judgments.
• Ability to resolve customer complaints and concerns.
• Knowledge of customer service standards and procedures.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Skill in organizing resources and establishing priorities.
• Ability to lead and train staff and/or students.
• Ability to foster a cooperative work environment.
• Clerical, word processing, and/or office skills.
• Ability to create, compose, and edit written materials.
• Ability to lead and train assigned staff.

Conditions of Employment

• This position is represented by a labor union and is subject to the terms and conditions of the USUNM Collective Bargaining Agreement.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2020