Summary

Coordinates and monitors various student records functions for the Office of Student Admissions. Oversees the work of lower-graded staff. Coordinates the evaluation of student records. Reviews and compiles student admission applications and related documents for all student levels. Determines Freshman and Non-Degree admissibility to the University. Advises potential students on admissions requirements and options, administers applicable student policies, and provides effective customer service and communication. Visits schools or colleges to make presentations to groups.

Duties and Responsibilities

1. Performs integrated analysis and consultation concerning complex administrative issues involving student documents.
2. Provides professional cutomer service and communitacion to constituents. Leads lower-graded staff and student employees to provide and maintain high-level customer service standards.
3. Organizes workload to ensure deadlines are met; schedules work assignments in order of priority and date received.
4. Serves as liaison to student system technical support.
5. Compiles, evaluates, and retains student records; provides policy interpretation and advisement as appropriate, in accordance with university policy, accreditation standards, and privacy laws.
6. Serves as liaison with various University departments, including UNM branches in order to accurately refer clients.
7. Participates in the development of operating goals and objectives for the unit, as appropriate; recommends, implements, and administers methods and procedures to enhance operational effectiveness and efficiency.
8. Advises students and families regarding educational opportunities and options, admission and other requirements, policies and procedures, transfer of credit, and financial assistance, in accordance with the Family Educational Rights and Privacy Act (FERPA).
9. Determines Non-Degree and Freshman admissibility to the University.
10. Participates in Optical Character Recognition (OCR) process.
11. Maintains student record databases and manual files; prepares statistical reports as appropriate.
12. Reviews and processes student applications and documents; updating as needed for admission status; monitors progress of applicants.
13. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Ability to analyze and solve problems and to make evaluative judgments.
• Ability to lead assigned staff including prioritizing and scheduling work assignments.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Skill in the use of personal computers and related software applications.
• Ability to make effective administrative/procedural decisions and recommendations.
• Ability to process computer data and to format and generate reports.
• Ability to schedule and coordinate staff assignments.
• Ability to travel and work flexible hours.
• Knowledge of customer service standards and procedures.
• Skill in organizing resources and establishing priorities.
• Database and records management and/or maintenance skills.
• Knowledge of the broad spectrum of available university academic units, curricula, and programs.
• Ability to maintain confidentiality of records and information.
• Knowledge of college-level student records principles, policies and procedures.
• Knowledge of computerized student information systems.
• Skill in examining and evaluating operations and developing and/or re-engineering operating strategies, systems, and procedures.
• Ability to evaluate student transcripts and/or records.
• Knowledge of university admissions policies, standards, and procedures.
• Ability to deliver excellent customer service.

Distinguishing Characteristics

Position requires: (A) Leading and directing work of lower-graded employees; (B) Coordination of various aspects of unit work process; (C) Monitoring of progress of work process; (D) Scheduling daily work assignments; (E) Integrated analysis and consultation concerning complex administrative issues involving student documents; (F) Coordination with multiple University units in the processing of student requests and the resolution of individual student issues; (G) Creation, maintenance, and delivery of training materials to practitioners on procedures; (H) Analyzing and making recommendations to enhance methods and procedures; and (I) Ensuring effective and professional customer service and communication.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017