Summary

Organizes and processes admissions and student records functions for the Office of Student Admissions. Reviews and compiles student admission applications and related documents. Maintains academic records, evaluates transcripts, advises potential students on admissions requirements and options, and administers applicable student policies. Determines Non-Degree and Freshman admissibility to the University. May visit schools or colleges.

Duties and Responsibilities

1. As appropriate to the position, reviews and processes student applications and/or documents; reviews and/or compiles and updates student credentials needed for admissions status; enters and monitors required data into integrated student database. Monitors progress of applicants.
2. Compiles, evaluates, and retains student records; provides policy interpretation and advisement as appropriate, in accordance with university policy, accreditation standards, and privacy laws.
3. Welcomes and greets visitors in person or on the phone; directs visitors to appropriate department or sites; attracts potential students by answering inquiries regarding academic programs and resources; provides advice to students and their families regarding admissions and/or records and registration process and eligibility; analyzes and interprets information on computer screens and imparts appropriate information.
4. Disseminates pertinent information, in accordance with applicable laws, regulations, and University policies in accordance with the Family Educational Rights and Privacy Act (FERPA).
5. Determines Non-Degree and Freshman admissibility to the University.
6. Advises students and families regarding educational opportunities and options, admission and other requirements, policies and procedures.
7. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to analyze and solve problems and to make evaluative judgments.
• Ability to communicate effectively, both orally and in writing.
• Skill in the use of personal computers and related software applications.
• Knowledge of customer service standards and procedures.
• Ability to make effective administrative/procedural decisions and recommendations.
• Ability to travel and work flexible hours.
• Database and records management and/or maintenance skills.
• Knowledge of the broad spectrum of available university academic units, curricula, and programs.
• Knowledge of student recruitment and retention issues.
• Ability to maintain confidentiality of records and information.
• Knowledge of college-level student records principles, policies and procedures.
• Knowledge of computerized student information systems.
• General office administrative and secretarial skills.
• Ability to evaluate student transcripts and/or records.
• Knowledge of university admissions policies, standards, and procedures.
• Ability to deliver excellent customer service.

Distinguishing Characteristics

Position requires: (A) compiling, updating and managing confidential student files and records; (B) analysis and interpretation of student transcripts and associated records and documents; (C) independent communication and interaction with a wide range of individuals from a diverse community; and (D) student referral to and coordination with University resources.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017