Summary

Under direct supervision, installs, maintains, tests, and repairs systems and networks. Utilizes basic technical knowledge to support IT initiatives and provide first-level technical information systems support to the university community. Resolves routine technical problems. May train student employees.

Duties and Responsibilities

1. Performs basic problem solving and assistance on various software applications and hardware systems for department users and/or the university community.
2. Provide individual instruction and/or training to users on new or updated technologies. May train student employees.
3. Performs routine technical assistance and maintenance duties.
4. Maintains and updates record keeping system; may document projects and maintain user instructions.
5. Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors.
6. May input billing information into a record keeping system.
7. Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
8. Assists with the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
9. Assists with research and development initiatives and in the implementation of new technologies.
10. Assists with the implementation of technology projects with moderate scope and impact.
11. Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.
12. Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
13. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.
• Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Knowledge, Skills and Abilities Required

• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
• Knowledge of current technological developments/trends in area of focus.
• Records maintenance skills.
• Ability to provide direction to staff and/or student to resolve technological issues.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
• Ability to analyze and resolve basic computer problems.
• Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.

Distinguishing Characteristics

Position Requires: a) Entry level position providing IT Support.

Conditions of Employment

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• Work is normally performed in a typical interior/office work environment.
• Moderate physical activity. Requires handling of average-weight objects up to 25 pounds and/or standing and/or walking an average of four (4) hours per day.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017