This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.
The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.
Summary
Within the Division of Human Resources, provides first-line assistance to employees, applicants and the general public regarding a broad range of routine and complex HR administrative matters. Researches and resolves customer concerns in a timely manner and provides referrals to appropriate campus resources as needed. Maintains, manages, reviews, and releases confidential information in accordance with established regulations, policies, and procedures.
Duties and Responsibilities
Provides customer service to a broad range of constituents seeking assistance and direction on matters pertaining to employment, benefits, compensation, employee and labor relations, training, new employee orientation, employment records, payroll and other related matters.
Researches, troubleshoots, and responds to customer inquiries and issues. Routes complex and/or sensitive items to the appropriate area in a thorough and timely manner; tracks and routes customer inquiries through ticketing systems, databases, and/or other applicable processes.
Exercises sound, independent judgment in the resolution of routine and complex customer issues and concerns, within established parameters.
Provides instructions, receives, reviews, and processes physical and electronic documents pertaining to various personnel actions. Ensures required documentation is appropriately included and verifies entries for completeness, accuracy, and compliance with established policy and procedural requirements.
Engages in quality control measures to ensure proper entry, recording, routing, retention, storage and disposition of documents, files, and records in accordance with established regulations and guidelines.
Maintains and updates confidential files and records, ensuring adherence to appropriate confidentiality procedures and standards.
Prepares documents and composes routine correspondence, as required, on specific policy and procedural issues.
Gathers information, conducts basic data analysis, and assists in the development and reconciliation of reports.
Leads and/or assists with projects associated with customer service functions, records management, data entry and/or related items in support of division goals and objectives.
Participates and provides direct input into the development and recommendation of process-related and procedural improvements, as appropriate.
Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
High school diploma or GED; at least 4 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Knowledge, Skills and Abilities Required
Skill in the use of personal computers and related software applications.
Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
Records maintenance skills.
Knowledge of legal requirements for the acquisition and retention of employment and/or contract data and documentation.
Demonstrated ability to maintain confidentiality.
Knowledge of human resources processes, procedures, and documentation, as applicable to a public institution.
Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
Ability to maintain high accuracy and work quality standards.
Data management and tracking skills.
Working knowledge of automated job application systems and procedures.
Ability to work effectively in a team environment.
Ability to provide excellent customer service.
Ability to communicate technical guidance and solutions effectively to customers and to resolve customer complaints and concerns.
Skill in organizing resources and establishing priorities.
Ability to analyze and solve problems.
Ability to speak Spanish strongly preferred.
Conditions of Employment
Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
Must pass a pre-employment criminal background check.
Working Conditions and Physical Effort
Moderate physical activity. May require physical effort including lifting up to 25 pounds and some extended periods of standing or walking.
No or very limited exposure to physical risk.
Work is normally performed in a typical interior/office work environment.
The University of New Mexico provides all training required by OSHA to ensure employee safety.
