This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.
The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.
Summary
Supports the coordination and administration of labor and employee relations activities within a core University division. Independently conducts research and analysis, developing systems for collecting and verifying data and evaluating opportunities for internal process improvement within the labor and employee relations department. Assists with resolving day-to-day concerns and operational issues and provides a wide range of operational and administrative interpretation and consultation to internal and external stakeholders regarding policies, procedures, collective bargaining agreements, and best practices within labor and employee relations. Ensures compliance with various University and division-level policies, procedures, and guidelines, as well as applicable federal and state laws.
Duties and Responsibilities
Coordinates and administers the day-to-day operational activities within a core Labor and Employee Relations department; evaluates internal processes and procedures and develops and administers process improvements to support team operations and meet customer service needs.
Conducts routine investigations and interprets policy and labor contracts, following prescribed procedures under limited direction; follows up with appropriate parties on findings and recommendations.
Independently conducts research, data analysis, and/or other analytical evaluations regarding a range of labor and employee relations issues; develops, reviews and compiles ad hoc reports, trend analyses and other assessments for management regarding unit activities.
Responds to inquiries and independently resolves issues of varying complexity, serving as a primary point of contact for internal and/or external customers regarding various transactions and issues; provides day-to-day advice, interpretation, and support to client departments regarding the application of HR policies, guidelines, procedures, collective bargaining agreements and best practices.
Provides subject-matter expertise regarding operational activities in various internal committees, task forces, and cross-functional meetings within the HR Division and University; may deliver specialized presentations and trainings regarding operational and/or technical HR-related information for labor and employee relations.
Participates in projects and initiatives in support of the unit's mission and objectives through support activities such maintaining project schedules and monitoring task completion, conducting benchmarking research, collaborating with other internal stakeholders regarding project-related processes, etc.
Ensures appropriate collection and maintenance of unit data within HR databases and information systems, monitoring and verifying data integrity; identifies errors and deficiencies and makes process improvement recommendations.
Develops and modifies internal operating policies, guidelines, procedures, systems, and documentation, as appropriate to the development of best practices within the unit and under the direction of unit management.
May support specific compliance activities pertaining to Department of Transportation (DOT) regulations for UNM bus drivers; maintains driver lists and distributes monthly randomized alcohol and drug testing notifications; tracks participation in annual DOT training and sends communications regarding requirements and compliance.
May serve as Campus Security Authority as outlined by the Clery Act.
Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Knowledge, Skills and Abilities Required
Ability to communicate effectively, both orally and in writing.
Skill in analyzing and evaluating various HR related issues.
Knowledge of computerized information systems used in human resources applications.
Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
Strong computer skills, to include the ability to develop and utilize databases, create and manipulate data in spreadsheets, and navigate different software and technical platforms.
Research, analytical, and critical thinking skills.
Ability to plan, coordinate, and administer complex administrative systems and processes.
Ability to make independent administrative and procedural decisions and judgments on sensitive, confidential issues.
Knowledge of human resources concepts, practices, policies, and procedures.
Ability to gather data, compile information and prepare reports.
Ability to resolve difficult or stressful customer service issues.
Records maintenance skills.
Ability to provide leadership in technical and operational problem identification and resolution.
Ability to perform complex tasks and to prioritize multiple projects with skills in organizing resources and establishing priorities.
Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
Conditions of Employment
Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
Must pass a pre-employment criminal background check.
Working Conditions and Physical Effort
No or very limited physical effort required.
No or very limited exposure to physical risk.
Work is normally performed in a typical interior/office work environment.
The University of New Mexico provides all training required by OSHA to ensure employee safety.
