Summary

Provides advanced business analysis, technical expertise, and project leadership for complex enterprise initiatives and critical business operations. Serves as a senior analytical and technical resource, partnering with senior university leaders, core offices, functional teams, and technology professionals to translate complex organizational needs into effective business processes and technology-enabled solutions. Leads business process improvement, data analysis and validation, functional system design, and implementation activities involving multiple business functions, applications, or university divisions. Provides hands-on leadership for complex projects, workstreams, and critical recurring business cycles, combining project management with substantive analytical and technical contributions. Provides technical and professional leadership to other business analysts and project team members and may lead, coach, mentor, and/or supervise teams of analysts.

Duties and Responsibilities

1. Leads complex, enterprise-level business analysis and solution initiatives involving multiple business processes, applications, data sets, organizational units, and stakeholder groups. Determines appropriate analytical and technical approaches based on organizational needs, complexity, risk, and desired outcomes.Leads complex, enterprise-level business analysis and solution initiatives involving multiple business processes, applications, data sets, organizational units, and stakeholder groups. Determines appropriate analytical and technical approaches based on organizational needs, complexity, risk, and desired outcomes.
2. Leads business process review and improvement initiatives. Analyzes current-state processes, identifies inefficiencies, gaps, and opportunities for improvement, and designs future-state processes integrating organizational, process, data, and technology capabilities.
3. Partners with senior stakeholders and operational leadership to translate complex or ambiguous business needs into clearly defined business and technical requirements, process designs, strategies, and implementation plans. Leads requirements development, validation, documentation, traceability, and management for complex initiatives.
4. Leads and performs advanced data analysis in support of business operations and technology initiatives, including data mapping, reconciliation, cleansing, transformation, validation, and quality assessment. Identifies data integrity issues and develops or coordinates solutions to improve data quality and ongoing operations.
5. Provides hands-on, full-cycle project management for complex initiatives, and directly contributes analytical and technical expertise necessary to achieve project outcomes.
6. Leads planning and execution of critical recurring business cycles and operational initiatives to improve efficiency, reliability, and sustainability and reduce dependence on manual or ad hoc processes.
7. Leads testing, evaluation, and validation of proposed solutions to ensure business requirements and strategic objectives are achieved. Establishes acceptance criteria and validation methods, identifies defects or gaps, performs root-cause analysis, and coordinates corrective solutions across functional and technical teams.
8. Supports stakeholder engagement and decision-making for complex or sensitive initiatives. Builds consensus among stakeholders with competing priorities, resolves complex business and technical issues, communicates recommendations to senior leadership, and helps guide stakeholders through significant process, system, and organizational change.
9. Provides technical and professional leadership to business analysts and other project team members. May supervise analysts or lead cross-functional teams without direct supervisory authority.
10. Leads development of business cases and feasibility assessments to evaluate solution viability, organizational impact, and alignment with strategic objectives.
11. Leads assessment of organizational readiness, stakeholder adoption, and change impacts associated with business, process, and technology initiatives.
12. Leads continuous improvement of business analysis practices, methodologies, and organizational capabilities to advance the effectiveness and value of business analysis across the enterprise.
13. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• Successful completion of at least 60 college-level credit hours; at least 9 years of experience directly related to the duties and responsibilities specified, including significant experience leading complex business analysis, technology solution, data, and/or project initiatives.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Expert knowledge of business analysis principles, methodologies, tools, and practices, including requirements analysis, business process analysis and redesign, workflow modeling, and solution design.
• Advanced analytical, critical-thinking, problem-solving, and organizational skills, including the ability to synthesize complex information, identify root causes, evaluate alternatives, and develop practical solutions.
• Broad technical expertise across enterprise applications, data, integrations, workflow, automation, reporting, security, and related technologies, with the ability to understand relationships among business processes, organizational structures, system configuration, and technology architecture.
• Demonstrated ability to design, prototype, configure, develop, and/or implement technology-enabled business solutions and to evaluate technical alternatives for functionality, usability, maintainability, security, scalability, and operational impact.
• Advanced skill in data analysis, validation, reconciliation, data quality assessment, and interpretation of complex data sets to support business operations, decision-making, and technology implementations.
• Advanced knowledge of project management principles and practices, with demonstrated ability to independently lead complex projects, workstreams, and recurring operational initiatives while providing hands-on analytical and technical support.
• Ability to translate complex business needs into functional and technical requirements and to communicate technical concepts, analyses, and recommendations effectively to executive, functional, and technical audiences.
• Advanced facilitation, consultation, negotiation, consensus-building, and conflict-resolution skills, including the ability to lead cross-functional teams and stakeholder groups through complex decisions and organizational change.
• Ability to lead, coach, mentor, and provide technical direction to business analysts and other project team members; establish standards; review work products; and ensure the quality and consistency of team deliverables.
• Knowledge of process improvement and quality frameworks and demonstrated ability to develop repeatable processes, controls, tools, and methodologies that improve organizational effectiveness and sustainability.
• Ability to exercise substantial independent judgment, manage multiple complex priorities, rapidly develop expertise in unfamiliar business and technology domains, and make recommendations with significant organizational, operational, and technical impact.

Distinguishing Characteristics

Position requires: (a) regularly communicating and partnering with executive leadership and senior stakeholders on complex enterprise initiatives; (b) establishing and overseeing business analysis standards, requirements governance, traceability, and enterprise requirements management practices; (c) leading organizational and process change efforts and influencing stakeholder adoption across business units; and (d) leading complex business analysis activities with enterprise-wide impact where recommendations, decisions, and solutions significantly influence organizational effectiveness and strategic outcomes.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 10/01/2026