Summary

Facilitates and enhances the working environment for the Radiologists by improving workflow to increase efficiency and productivity. Effectively communicates critical test results to referring physicians and healthcare providers in an accurate and timely manner. Enhances patient safety and flow by assisting the Radiologists in managing patient information and priority. Follows HIPAA and organizational policies and guidelines. Provides support for all aspects of customer service for the Radiology Department.

Duties and Responsibilities

1. Provides support and services to Radiologists and Radiology clients internally and externally to optimize production efficiency.
2. Under the indirect supervision of the Radiology physicians, provides administrative and clinical operations support to reading rooms, including prioritizing worklists, reviewing imaging studies, assigning and confirming protocols, and ordering clarifications for Technologists/Radiologists.
3. Maintain schedules for all sections/modalities in the Radiology Department.
4. Coordinates communications between Radiologists and other physicians, healthcare providers, healthcare facilities; and other parties including telephone calls, e-mails, instant messaging, paging, etc.
5. Relay complex imaging report information to appropriate customers, including healthcare providers. Report critical results in an efficient and effective manner to expedite safe patient care.
6. Assists leadership with generating reports and compiling clinical metrics and data for faculty OPPE reviews; maintains documents and records of required training and ensures trainings are complete and up to date.
7. Utilizes multiple, complex, radiology and physician specific computer systems. Performs order entry, maintaining accurate demographic and clinical information.
8. Identify and understand customer needs and expectations by investigating and resolving customer requests, questions, or problems.
9. Ensures that all ancillary support equipment is working properly and involves management as needed for escalation and resolution.
10. Builds and maintains strong working relationships with clients, colleagues, and other key stakeholders.
11. Accompanies patient to recovery area and remains until patient's immediate condition is acceptable.

Minimum Job Requirements

• High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified. Must possess proficient knowledge of various radiology modalities such as MRI, CT, X-ray, nuclear medicine, fluoroscopy, and ultrasound.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year-for-year basis.

Knowledge, Skills and Abilities Required

• Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Specialized knowledge in Medical and procedure coding and anatomy and physiology.
• Scheduling experience for a complex radiology practice.
• Knowledge of laws, regulations, methods, and techniques in area of specialty.
• Experience/familiarization of Radiologists' protocolling.
• Skill in analyzing and evaluating various medical practice related issues.
• Knowledge of computerized information systems used in a clinical setting.
• Strong computer skills, to include database management, word processing, spreatsheeting, e-mail, and the internet.
• Research, analytical, and critical thinking skills.
• Ability to plan, coordinate, and administer complex administrative systems and processes.
• Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
• Ability to analyze, develop, establish, and maintain efficient office work flow and administrative processes.
• Demonstrated customer service skills, and ability to meet multiple deadlines.
• Ability to interpret and analyze informational needs, and provide technical advice and guidance in area of specialty.
• Ability to gather data, compile information, and prepare reports.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• Work environment involves minimal exposure to physical risks, such as operating dangerous equipment or working with chemicals.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 12/05/2023