This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.
The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.
Summary
Supports and coordinates the day-to-day procedural and administrative activities of a medical, therapeutic, or psychiatric clinic operation. Schedules and coordinates patient and/or attending appointments and examinations, collects and maintains medical data and records, coordinates acquisition and disposition of inventories and facilities, maintains fiscal/administrative controls and documentation, and oversees patient reception, routine patient procedures, and secretarial support for the clinic.
Duties and Responsibilities
Interacts with and/or oversees interaction with patients, in person and/or over the phone; assesses nature and urgency of complaint, obtains preliminary patient and insurance information, and schedules and coordinates appointments with practitioners.
Obtains, creates, and maintains patient charts, histories, and related records and files; maintains manual and automated patient recordkeeping systems.
Performs patient billing; enters and maintains billing data and records; coordinates all financial and administrative procedures and documentation for the clinic; prepares and maintains operating budgets and fiscal controls.
Receives, screens, interviews, and registers patients or clinical research subjects; takes and records vital signs, as appropriate to clinic operations; may assist with routine medical procedures, as appropriate to training and/or certification.
Coordinates specialists' referrals and prescribed laboratory, radiology, and/or other related tests and procedures for patients; reviews and reports on test results, as appropriate.
Assists in administrative problem solving, program/project planning, development, and execution of stated goals and objectives.
Procures and maintains inventories of clinical supplies, instruments, and equipment; coordinates and oversees the disposition, serviceability, and sterilization of clinical facilities and equipment, as appropriate.
Provides receptionist, staff, and secretarial support for the clinic; schedules and facilitates meetings and/or classes, initiates and prepares correspondence, researches information, and prepares reports, as appropriate.
Ensures that all clinical administrative procedures, records and documentation are in compliance with relevant regulations, policies, and standards; compiles and prepares operational and activity reports, in compliance with procedural requirements.
May supervise and/or lead lower graded staff and/or student employees.
Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Knowledge, Skills and Abilities Required
Knowledge of supplies, equipment, and/or services ordering and inventory control.
Skill in the use of personal computers and related software applications.
Records maintenance skills.
Skill in budget preparation and fiscal management.
Knowledge of clinical operations and procedures.
Knowledge of medical terminology.
Ability to gather data, compile information, and prepare reports.
Ability to maintain calendars and schedule appointments.
Knowledge of related accreditation and certification requirements.
Ability to react calmly and effectively in emergency situations.
Ability to lead and train employees, to include organizing, prioritizing, and scheduling work assignments.
Ability to analyze and solve problems.
Ability to perform basic patient assessments and referrals.
Ability to make administrative/procedural decisions and judgments.
Knowledge of patient care charts and patient histories.
Ability to create, compose, and edit written materials.
Ability to interact and communicate with people over the telephone, often in stressful situations.
Organizing and coordinating skills.
Knowledge of medical billing procedures.
Knowledge of patient registration procedures and documentation.
Receptionist skills.
Knowledge of clinical reporting requirements.
Conditions of Employment
Clinic-Specific Certification may be a requirement in some specific positions.
Successful candidate must submit to post-offer, pre-employment physical examination and medical history check.
Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
Working Conditions and Physical Effort
Light physical effort. Requires handling of average-weight objects up to 10 pounds or some standing or walking. Effort applies to no more than two (2) hours per day.
Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.
The University of New Mexico provides all training required by OSHA to ensure employee safety.
