This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.
The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.
Summary
Coordinates daily operations related to University affiliate role management, ID card issuance, and customer service. Manages card production processes, event and conference logistics, and online resources, ensuring accuracy and adherence to institutional guidelines. Supervises student employees, maintains relationships with internal and external clients, and supports continuous improvement through technology and procedural enhancements. Represents the department at campus events, promoting card-related programs and initiatives.
Duties and Responsibilities
Coordinates affiliate role management by processing assignments, expirations, and extensions for internal departments and external vendors, including the issuance and tracking of contractor, specialty, and student ID cards, as well as overseeing accurate billing for related services ensuring accuracy and compliance with university guidelines.
Leads customer service operations by responding to front counter and email inquiries, troubleshooting ID card and meal plan issues, processing account requests, and providing comprehensive support to campus departments and patrons.
Handles financial processing and compliance efforts by submitting transactions, reconciling accounts, maintaining petty cash and IRS 1099-K documentation, supporting internal and external audits, and managing billing for campus card and meal services.
Facilitates event and conference logistics, including managing client inquiries and communications, scheduling intake meetings, processing requests for housing, meals, space, amenities, and specialty cards, and ensuring accurate financial quotes and invoicing.
Establishes rapport and maintains working relationships with current and potential clients.
Supports new student orientation by coordinating the preparation, distribution, and tracking of ID cards and delivers presentations on campus card-related services to incoming students.
Ensures the maintenance and accuracy of databases, secure documentation, card inventory, usage tracking, and compliance records; develops and regularly updates standard operating procedures and internal documentation.
Manages daily operational resources and office logistics by monitoring inventory levels, ordering supplies, coordinating vendor relationships, maintaining office equipment, and organizing document storage systems.
Administers online resources and website management by creating digital forms, maintaining and updating website content, designing and implementing card layouts, and overseeing technical support for card systems and related equipment.
Supervises student employees, including timekeeping, payroll and work assignments.
Represents the enterprise at conferences, meetings, exhibits, and other special events; promotes new and existing programs and initiatives.
Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
Bachelor's degree; at least 2 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Knowledge, Skills and Abilities Required
Knowledge of configuration, installation, and operation of leading-edge automated ID and security systems.
Knowledge of customer service principles, techniques, systems, and standards.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Knowledge of cash management, accounting, and credit/collection principles, processes, regulations, and standards.
Skill in organizing and managing the logistics of campus events, including housing, meal plans, facilities, and vendor arrangements.
Ability to build and maintain strong business relationships with internal and external clients.
Ability to establish and implement effective operative goals, objectives, policies, and procedures.
Database and records management and/or maintenance skills.
Knowledge of web page development and website maintenance.
Ability to guide and train staff and/or students.
Conditions of Employment
Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
Working Conditions and Physical Effort
No or very limited physical effort required.
No or very limited exposure to physical risk.
Work is normally performed in a typical interior/office work environment.
The University of New Mexico provides all training required by OSHA to ensure employee safety.
