Summary

Serves as liaison among departmental stakeholders in order to understand the structure, policies, and operations of an organization and recommends solutions to enable the organization to achieve its goals. Helps one or more departments to define and then validate the implementation of the optimal solution for their needs. Identifies, obtains and translates disorganized information into a form that can drive creation of relevant and practical solutions to organizational problems.

Duties and Responsibilities

1. Identifies and defines business needs; identifies opportunities for improvement and develops the business plan.
2. Conducts stakeholder analysis, plans the execution of business analysis tasks and communication, updates or changes the approach to business analysis as required.
3. Performs investigative work to determine business requirements and specifies effective business processes through improvements in information systems, information management, practices, procedures, and organizational change.
4. Determines requirements using interviews, document analysis, surveys, site visits, business process descriptions, user stories, scenarios, and task and workflow analysis.
5. Consults with subject matter experts, technical experts, end users and other stakeholders to gather information about functions, features, data requirements, input requirements, output requirements, interfaces with other systems, etc.
6. Evaluates information gathered from multiple sources, reconciles conflicts, segments high-level information into details, and abstracts up from low-level information to a general understanding.
7. Progressively elaborates the stated requirements to sufficient level of detail that accurately define the business need within the specified solution scope. Validates that requirements meet the business need.
8. Documents business, task, and workflow processes using industry standard methods including business process descriptions, use cases, scenarios, diagrams, flow charts, etc., ensuring that these deliverables can be used to design a solution to the stated business problem.
9. Assesses solutions to ensure that goals are met and requirements are satisfied, including assessment of request for proposal responses, internal designs, and manual procedures. Defines acceptance criteria, identifies defects, and defines and validates corrective actions.
10. Confirms that stakeholders have a shared understanding of requirements; manages conflicts and issues to resolution. Obtains needed approval of solution requirements. Ensures that stakeholders have access to business analysis work products. Uses communication methods appropriate to departmental stakeholders.
11. Reviews technical solution designs from a business point of view and recommends alternatives.
12. Serves as liaison and resource to project managers, developers, and other project team members throughout each phase of the process to help clarify and/or resolve issues related to requirement, design, testing and acceptance specifications.
13. Assists in project scoping and planning, and works with clients in defining acceptance tests.
14. Demonstrates the utility of business analysis to the university community.
15. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• Successful completion of at least 60 college-level credit hours; at least 5 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Strong analytical and problem solving skills.
• Demonstrated knowledge and application of technical writing techniques
• Strong organizational and critical thinking skills
• Knowledge of project management practices
• Ability to develop and deliver presentations.
• Teamwork and interpersonal skills
• Skill in fact-finding and data collection
• Ability to analyze and develop business and technical requirements.
• Business process and data modeling
• Ability to lead and facilitate meetings and groups
• Strong verbal and written communication skills.
• Ability to interpret and evaluate client informational needs and to determine appropriate alternative solutions
• Knowledge of computer flow charts and programming logic and codes.
• Ability to evaluate and interpret end user information requirements.
• Strong understanding of quality frameworks such as ITIL, Six sigma, and the like.
• Skills in conflict resolution.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017