Summary

Performs routine duties associated with the provision of customer service at athletic and/or other special events, to include ticket-taking, assisting at concessions, attending parking areas, and/or other related activities. Typically works on an on-call basis at specified events.

Duties and Responsibilities

1. Organizes and coordinates location setup of ticket booths and/or related operating facilities.
2. Allocates parking banks; ensures that sufficient parking accommodations are available for all event clientele.
3. Takes tickets from customers at entry gates, as appropriate to position.
4. Provides routine assistance at concession stands as appropriate to position, to include customer service and cash control, transport of food items and supplies, and cleaning and maintenance of equipment and utensils.
5. Intercedes when necessary to resolve customer problems and/or potentially volatile situations which may arise between events staff and clientele.
6. Attends parking areas at events, as appropriate to position, assisting patrons with entering and leaving lots, checking parking passes, and in some cases taking parking fees.
7. Performs various similar duties as required by circumstances at specific events, such as clearing trash from facilities.
8. May provide guidance or instruction to student employees, volunteers, or others.
9. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• Less than high school; no previous experience required.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Ability to follow routine verbal and written instructions.
• Ability to secure and handle cash.
• Knowledge of customer service standards and procedures.
• Strong interpersonal and communication skills.
• Ability to make administrative/procedural decisions and judgments.
• Knowledge of parking procedures at special events.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.

Conditions of Employment

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

• Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
• Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
• Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 07/12/2021