Summary

Under limited supervision, coordinates the administration of information technology (IT) services for one or more designated areas of the University. The position is the technology manager for the designated area(s) and is responsible for fulfilling area-specific requirements and priorities while working with campus-wide IT resources to ensure effective and efficient solutions. As such the position advocates the area's strategic initiatives and differentiated needs within the UNM information technology service framework while ensuring appropriate use of institutional resources. The IT Officer will manage area-specific technology resources and actively participate with technology governance committees and matrixed IT support aligned with their area(s). Facilitates area alignment with institutional strategic initiatives and IT policy. Provides human resources management, budget input, and serves as a tactical member of the IT management team. Positions in this classification are reserved for units reporting to the CIO.

Duties and Responsibilities

1. Manage technology services that meet operational requirements in designated area(s) of the University.
2. Serves as the lead IT liaison with senior administration, faculty, staff and students in designated area(s) to understand and interpret client needs at a division level and to collaborate across lines in meeting those needs.
3. Directs and coordinates the local implementation of University IT operations, projects, and programs, ensuring alignment of IT services with the business needs of the area(s) and adherence to established project management principles and best management practices.
4. Provides technical leadership on a variety of highly specialized project-related activities requiring expertise in specific technical areas for core information technology systems and services.
5. Reviews vendor contracts and coordinates IT purchases (hardware, software and services) to ensure effective deployment of solutions aligned with user needs.
6. Delivers appropriate personnel actions and educational and training programs to ensure high quality professional staff performance in the area(s) of oversight.
7. Participates in the development, implementation, and maintenance of policies, objectives, short- and long-range IT planning, with an emphasis on advocating for the needs of the area(s) supported; implements tracking and evaluation programs to assist in accomplishment of established goals.
8. Participates in the documentation and implementation of policies and standard operating procedures consistent with those of the university to ensure effective operation of an organization.
9. Participates in development of IT Service Catalog offerings, Service Level Agreements, and Operating Level Agreements consistent with the needs of the organization.
10. Participates as a member of the IT management team in planning, problem resolution, and reviewing department performance.
11. Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.
12. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• Bachelor's degree; at least 5 years of progressively responsible work experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Knowledge and understanding of the current and developing strategic information requirements of a major research university.
• Knowledge of current trends and developments in information technology.
• Knowledge of financial/business analysis techniques.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Skill in organizing resources and establishing priorities.
• Strategic planning and advanced leadership skills.
• Ability to develop requests for and evaluate proposals in reference to leading-edge information services technology.
• Ability to provide strategic guidance and counsel to clientele in the assessment and development of existing and/or proposed systems.
• Ability to foster a cooperative work environment.

Conditions of Employment

• Successful candidate may be subject to a criminal background check prior to starting work.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 06/07/2017