This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.
The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.
Summary
Under indirect supervision, provides intermediate professional level support in areas of moderately advanced complexity such as system and/or network, hardware and software tools, including installation, configuration, maintenance, and support of these systems and/or networks. Requires intermediate knowledge of systems, security or network analysis. Researches and may recommend medium to small-scale IT purchases or solutions. Provides technical or functional guidance to users/departments in the planning and implementations of medium-scale applications, systems or networks projects. May supervise or provide functional direction to assigned staff and/or student employees.
Duties and Responsibilities
Uses discretionary judgement to consult with users and/or other university departments to collect information/gather requirements for existing or proposed network, security and computing devices, server systems, multiuser applications, and/or databases including capacity planning, security, data safety and integrity, disaster recovery, and upgrade planning. Provides input regarding design and cost, coordinates tasks for the installation/maintance of networks or systems for short- and medium-range projects.
Participates in the development of and provides individual and/or group instruction and/or training on operating systems, relational databases security and privacy, and other applications; assists users in maximizing use of networks and computing systems; may supervise or provide functional direction to assigned staff and/or student employees.
Recommends solutions for multiple medium-scale network, hardware, software or system security projects in support the unit's strategic goals; uses judgment in selecting among authorized procedures or alternatives and seeks assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
Records and maintains hardware and software inventories, site and/or server licensing, and user access and security; researches and recommends hardware and software development, purchase, implementation and use.
Prepares detailed flow charts and diagrams outlining systems, applications, or network capabilities and processes; documents projects and may write user instructions.
Participates in the investigation, planning, implementation, testing, and debugging of network or systems hardware components and applications.
Plans and implements defense in-depth system security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, and file system integrity, managing and implementing roles, and adding and deleting users according to business rules.
Troubleshoots and resolves technical issues of moderately advanced complexity and provides on-call support for network, hardware, software and/or system security services including user access and computer configuration.
Evaluates and tests new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to established guidelines and best practices.
Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.
May be responsible for administration and oversight of small to medium scale technology projects.
Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.
Knowledge, Skills and Abilities Required
Knowledge of relevant state-of-the-art technology, equipment, and/or systems.
Knowledge and understanding of university policy, federal and state regulations as they apply to security, privacy, intellectual property and information system management.
Knowledge of systems integration and automation techniques and tools.
Demonstrated skills in the design, development, implementation and testing of complex integrated network, hardware, software and system security solutions to organizational requirements.
Skilled in implementing and maintaining inventory keeping systems and methods.
Problem analysis and resolution skills as applied to the installation, maintenance, modification and troubleshooting of network, hardware, software and system security services.
Ability to communicate and/or develop technical documentation for capacity planning, training, service security architecture, software/hardware use, or as required by project deliverables.
Ability to supervise and train assigned staff.
Distinguishing Characteristics
Position Requires: a) Provision of moderately advanced technical assistance and support to medium-large scale initiatives as an individual or part of a team; b) Use of judgment in selecting among authorized procedures; c) Analysis, evaluation and resolution of moderately complex problems; and d) Research and/or recommendation of medium-scale hardware and software development, purchase, and use.
Conditions of Employment
Specialty licensure/certification may be required, as specified by the department.
Successful candidate may be subject to a criminal background check prior to starting work.
Working Conditions and Physical Effort
Moderate physical effort. May require occasional lifting, handling, pushing, or moving objects up to 50 lbs. Constant standing/walking.
No or very limited exposure to physical risk.
Work is normally performed in a typical interior/office work environment.
The University of New Mexico provides all training required by OSHA to ensure employee safety.
