Summary

Under indirect supervision, installs, maintains, tests, and repairs systems and networks. Utilizes intermediate technical knowledge to implement and support IT initiatives. Provides technical support and resolves problems of a moderately complex nature. May assists users/departments in implementing requests or proposals and in determining information systems needs assessments. May supervise or provide functional direction to staff or student employees.

Duties and Responsibilities

1. Performs general problem solving and assistance on diverse software applications and hardware systems for department users and/or the university community.
2. Provides individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies. May lead lower graded staff and/or student employees performing the same or similar type of work.
3. Performs varied technical assistance and maintenance duties; maintains and updates record keeping system; documents projects; writes and maintains user instructions.
4. Coordinates, maintains, and inputs applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials. May input and reconcile billing information from record keeping system.
5. Performs moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve moderately complex system hardware, software, and network failures and conflicts.
6. Participates in the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
7. Participates in research and development initiatives and provides assistance in the implementation of new technologies.
8. Serves as a primary project member on technology projects with moderate scope and impact; may provide guidance and integration of other staff work. May participate on technology projects with large scope and broad organizational impact.
9. Performs the installation, configuration and maintenance of computers, workstations and other related equipment and devices.
10. Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
11. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• High school diploma or GED; at least 2 years of experience directly related to the duties and responsibilities specified.
• Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Knowledge, Skills and Abilities Required

• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Ability to perform preventive maintenance on systems software, applications, hardware, networking, and communications.
• Knowledge of current technological developments/trends in area of expertise.
• Records maintenance skills.
• Ability to provide functional direction to other technical support staff and/or student employees.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
• Ability to analyze and resolve computer problems.
• Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.

Distinguishing Characteristics

Position Requires: a) Performs general problem solving and assistance on diverse software applications and hardware systems; b) Performs varied technical assistance and maintenance duties; c) Coordinates, maintains, and inputs applicable records; d) Performs moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems; e) Provides individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies.

Conditions of Employment

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• Work is normally performed in a typical interior/office work environment.
• Moderate physical activity. Requires handling of average-weight objects up to 25 pounds and/or standing and/or walking an average of four (4) hours per day.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017