This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.
The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.
Summary
Under minimal supervision of the Assistant Vice President for Institutional Support Services, directs and oversees the integrated operations, programs, and activities of UNM parking and transportation services. Ensures efficient, cost-effective, and viable parking and transportation services while maintaining passenger safety and a high level of customer satisfaction.
Duties and Responsibilities
Plans and implements parking services operations such as special events transportation services, parking enforcement, maintenance of parking facilities, and the allocation of parking areas.
Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish the organization's goals and objectives; oversees recruitment, training, supervision, and evaluation of unit staff.
Oversees all facets of the daily operations of the organizational unit, ensuring compliance with the University, state, and federal laws, policies, and regulations.
Develops and manages annual budgets for the organization and regularly performs cost and productivity analyses.
Ensures adherence to established University and departmental policies and procedures, objectives, quality assurance programs, and safety standards.
Maintains database records and hardcopy files including those used to track safety and security data.
Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
Represents the University to various institutional divisions as well as externally to governmental agencies, vendors, students and their parents, and/or the general public.
Recommends and participates in the development of University policies and procedures; may serve on University planning and policy-making committees.
Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Knowledge, Skills and Abilities Required
Knowledge of customer service principles, techniques, systems, and standards.
Ability to monitor and/or maintain quality control standards.
Ability to resolve customer complaints and concerns.
Ability to develop and maintain recordkeeping systems and procedures.
Skill in the use of personal computers and related software applications.
Skill in budget preparation and fiscal management.
Ability to use independent judgment and to manage and impart information to a range of clientele and/or media sources.
Advanced knowledge of parking and internal transportation policies, conventions, procedures, and requirement as related to public universities.
Skill in organizing resources and establishing priorities.
Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
Knowledge of organizational structure, workflow, and operating procedures.
Ability to identify and secure alternative funding/revenue sources.
Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
Ability to work both independently and in a team environment.
Outstanding interpersonal and community relations skills and the ability to communicate and work effectively within a diverse community.
Ability to foster a cooperative work environment.
Strategic, project, and program planning skills.
Employee development and performance management skills.
Knowledge of financial/business analysis techniques.
Ability to coordinate quality assurance programs in area of specialty.
Knowledge of faculty and/or staff hiring procedures.
Conditions of Employment
Employees in this job title are subject to the terms and conditions of an employment contract. Employment contracts are typically subject to review and renewal on an annual basis.
Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
Working Conditions and Physical Effort
No or very limited physical effort required.
No or very limited exposure to physical risk.
Work is normally performed in a typical interior/office work environment.
The University of New Mexico provides all training required by OSHA to ensure employee safety.
