This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.
The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.
Serves in a public safety officer and police dispatcher capacity on a rotating basis. Provides personal, equipment and real property security for faculty, staff, students and visitors within an assigned area of the University Campus. Provides escort services and other basic public assistance services as needed. Remains alert to emergency situations and notifies first-line response. Receives incoming calls for police and security services, dispatches officers as appropriate, monitors police radio and alarms and other public safety equipment as necessary.
Duties and Responsibilities
Patrols assigned area on foot, in assigned motor vehicle, or other specialized vehicle to ensure personal, building, and equipment security.
Provides escorts for campus personnel in accordance with established procedures.
Watches for and reports irregularities, such as security breaches, facility and safety hazards, and emergency situations; contacts emergency responders, such as police, fire, and/or ambulance personnel, as required.
Examines doors, windows, and gates to ensure security; uses University keys to open and close buildings; monitors closed buildings for unauthorized persons and/or suspicious activities.
Remains alert for the presence of unauthorized persons and/or security code violators; approaches suspicious persons and/or notifies police as appropriate; may confront and/or detain violators, as required, until police arrive.
Maintains security controls for issued University keys; safeguards and controls issued University equipment.
Performs periodic checks of emergency call boxes and/or street lights to ensure proper functioning; reports malfunctions as required.
Operates National Crime Information Center (NCIC) computer, a computer aided dispatch system, an ACU 100 interoperable radio console, a C-911system, other related equipment as appropriate.
Receives calls concerning crimes, emergencies, and other requests for police assistance; monitors and responds to 911 calls as well as from campus "Blue Light" emergency telephones and elevator phones.
Monitors fire and burglar alarms and alarm systems from the dispatch center for all University buildings.
Broadcasts orders to patrol officers in vicinity to investigate complaint or request when appropriate; relays instructions or questions from remote units.
Controls access to Police Department secured areas; monitors the departments closed circuit camera and intercom systems.
Prepares reports and documents responses for security and police calls, or other incidents as directed.
Coordinates notifications in the event of a campus emergency.
May work alternating schedule from security function to dispatch function.
Serves as Campus Security Authority as outlined by the Clery Act.
Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
High school diploma or GED; at least 1 year of experience directly related to the duties and responsibilities specified, which may include related certification or practicum training.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Knowledge, Skills and Abilities Required
Ability to successfully conduct security patrols without direct supervision.
Ability to safely operate a motor vehicle.
Strong interpersonal skills, flexibility, and customer service orientation.
Ability to understand and follow specific instructions and procedures.
Ability to react calmly and effectively in emergency situations.
Ability to understand, follow, and enforce safety codes, regulations, and procedures.
Ability to interact and communicate with people over the telephone, often in stressful situations.
Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment.
Skill in the use of computers and ability to use NCIC identification and Computer Aided Dispatch software.
Ability to effectively operate an ACU 100 interoperable radio console.
Ability to monitor and operate multiple radio frequencies.
Knowledge of security codes, policies, and regulations.
Ability to detect problems and take appropriate action.
Ability to multi-task.
Computer data entry, clerical and/or office skills.
Conditions of Employment
Possession of a valid New Mexico driver's license is a requirement for this job.
Must pass a pre-employment criminal background check.
Possession of a valid UNM driver's license is required to operate a State vehicle.
This position is represented by a labor union and is subject to the terms and conditions of the CWA Collective Bargaining Agreement.
Must successfully complete NM Law Enforcement Dispatchers course within 6 months of date of hire; must maintain currency of certification during employment.
Must successfully complete all internal police dispatch and related security training.
Successful candidate must submit to post-offer, pre-employment physical examination and medical history check.
Working Conditions and Physical Effort
Work may on occasion involve exposure to potentially dangerous materials and situations that may require following extensive safety precautions and may include the use of protective equipment.
Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.
Moderate physical activity; requires handling of average-weight objects and standing or walking for extended periods of time.
The University of New Mexico provides all training required by OSHA to ensure employee safety.