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Position Classification Description

Position Class Code / Title: X0006 / Police Dispatcher
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 07

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Receives incoming calls for police and security services, dispatches officers as appropriate, and monitors police radio alarms. Documents police and security service requests in an electronic records management and dispatch system. Operates National Crime Information Center (NCIC) computer, a computer aided mobile dispatch system, and an ACU 100 interoperable radio console.

Duties and Responsibilities

  1. Receives calls concerning crimes, emergencies, and other requests for police assistance; monitors and responds to 911 calls from 2 University systems, as well as from campus "Blue Light" emergency telephones.
  2. Monitors fire and burglar alarms and alarm systems for all university buildings.
  3. Operates a National Crime Information Center (NCIC) computer, a computer aided mobile dispatch (CAD) system, and an ACU 100 interoperable radio console.
  4. Broadcasts orders to patrol officers in vicinity to investigate complaint or request when appropriate; relays instructions or questions from remote units.
  5. Coordinates departmental paging in the event of a campus emergency.
  6. Records calls broadcast and complaints received; performs data entry on computer.
  7. Relays radio and telephone messages between police officers and the community.
  8. Performs receptionist duties; responds to questions from walk-in and telephone traffic.
  9. Controls access to Police Department secured areas; monitors the departments closed circuit camera and intercom systems.
  10. Performs various clerical duties including completing the electronic dispatch log and filing police reports.
  11. Serves as clearing house for University-wide emergency call lists.
  12. Serves as Campus Security Authority as outlined by the Clery Act.
  13. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High School Diploma or GED; no previous experience required.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Records maintenance skills.
  • Ability to react calmly and effectively in emergency situations.
  • Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment.
  • Ability to interact and communicate with people over the telephone, often in stressful situations.
  • Skill in the use of computers and ability to use NCIC identification and Computer Aided Dispatch software.
  • Knowledge of fire and burglar alarm systems reporting.
  • Computer data entry skills.
  • Ability to effectively operate an ACU 100 interoperable radio console.
  • Clerical, word processing, and/or office skills.
  • Ability to perform multiple tasks and solve problems in a technical setting.
  • Receptionist skills.

Conditions of Employment

  • Must pass a pre-employment criminal background check.
  • This position is represented by a labor union and is subject to the terms and conditions of the CWA Collective Bargaining Agreement.
  • Must successfully complete NM Law Enforcement Dispatchers course within 6 months of date of hire.
  • Must successfully complete all internal police dispatch and related training.
  • Successful candidate must submit to post-offer, pre-employment physical examination and medical history check.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017