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Position Classification Description

Position Class Code / Title: V7002 / Conf & Guest Svcs Mgr
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 11

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Oversees and coordinates housekeeping and guest services for the UNM Housing and Dining Services department. Markets and promotes conference services, negotiates contracts, schedules facilities, and manages catering arrangements. Oversees the supervision and administration of a large team of custodial and housekeeping staff providing services to housing residents and department employees.

Duties and Responsibilities

  1. Markets and coordinates conferences and workshops utilizing university housing facilities to internal university departments and external groups.
  2. Negotiates, executes, and administers contract terms; maintains records of conference contracts.
  3. Oversees the facilitation of conference activities; oversees and coordinates food services, facility maintenance, and conference services staffing.
  4. Invoices, collects, deposits, and accounts for all revenues generated through conferences, in accordance with university policies and procedures.
  5. Manages custodial and housekeeping activities for all Housing and Dining Services locations, ensuring maintenance of current cleanliness, safety, and functionality standards.
  6. Manages the housing facilities recreational area and the scheduled programs.
  7. Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
  8. Responds to inquiries and researches and resolves problems related to transactions handled by the unit; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues.
  9. Develops confidentiality recordkeeping procedures and manages appropriate department records in accordance with applicable regulations, policies, and standards.
  10. Participates in the development and management of annual operating budgets for the operating unit; prioritizes and tracks operating unit expenditures.
  11. Participates in the development of operating goals and objectives for the work group; recommends, implements, and administers methods and procedures to enhance operations.
  12. Ensures adherence to established University and departmental policies and procedures, objectives, quality assurance programs, and safety standards.
  13. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Knowledge of cash management principles and/or procedures.
  • Knowledge of contract documents and specifications.
  • Skill in the use of computers, preferably in a PC, Windows-based operating environment.
  • Ability to resolve customer complaints and concerns.
  • Ability to develop and deliver presentations.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Ability to communicate effectively, both orally and in writing.
  • Records maintenance skills.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to analyze and solve problems.
  • Knowledge of marketing strategies, processes, and available resources.
  • Ability to develop, plan, and implement short- and long-range goals.
  • Knowledge of organizational structure, workflow, and operating procedures.
  • Ability to make administrative/procedural decisions and judgments.
  • Knowledge of management principles and practices.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Ability to develop and implement funding strategies and programs.
  • Organizing and coordinating skills.
  • Knowledge of general accounting principles.
  • Ability to foster a cooperative work environment.
  • Ability to assess contract compliance and product/service quality.
  • Employee development and performance management skills.
  • Knowledge of budgeting and fiscal management principles and procedures.
  • Negotiating skills.
  • Knowledge of budget preparation, cost estimating, monitoring, and fiscal management principles and procedures.
  • Knowledge of maintenance and custodial principles, procedures, regulations, and standards as related to public residential housing.
  • Ability to plan, organize and direct multiple programs and activities.

Conditions of Employment

  • Possession of a valid New Mexico driver's license is a requirement for this job.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017