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Position Classification Description

Position Class Code / Title: Q6011 / Supv,Lockshop
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 09

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Supervises Lock Shop operations for an operating component of the University, including the formulation and application of a consistent and uniform key strategy. Oversees the provision of daily routine and emergency lock and key services, as well as the creation of an institution-wide pin and keyway hierarchy that ensures the maintenance of a unique and secure series of keyways and provides an expandable lock inventory within each department's facility.

Duties and Responsibilities

  1. Supervises personnel which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
  2. Creates and oversees the maintenance of an institution-wide pin and keyway hierarchy that forms the foundation of campus building security and ensures on-going lock inventory expandability.
  3. Ensures adherence to established University and departmental policies and procedures, objectives, quality assurance programs, and safety standards.
  4. Advises senior management on options and strategies for maintaining and enhancing campus-wide building security.
  5. Prepares, approves and processes weekly schedules, time cards and payroll documents and orders supplies.
  6. Participates in work performed by locksmiths; rekeys buildings, cuts and issues keys, installs hardware, and performs other tasks as needed.
  7. Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices.
  8. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified. Certified Professional Locksmith by Associated Locksmiths of America.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Ability to monitor and/or maintain quality control standards.
  • Knowledge of supplies, equipment, and/or services ordering and inventory control.
  • Skill in the use of computers, preferably in a PC, Windows-based operating environment.
  • Ability to cut and issue keys, re-key, install and repair locks and hardware.
  • Ability to resolve customer complaints and concerns.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to use hand and power tools applicable to trade.
  • Ability to plan, implement, manage, and control electronic key card systems.
  • Knowledge of organizational structure, workflow, and operating procedures.
  • Computerized records maintenance skills.
  • Ability to read, understand, follow, and enforce safety procedures.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Ability to work both independently and in a team environment.
  • Ability to complete moderately complex administrative paperwork.
  • Skill in examining existing practices and procedures, and developing and implementing new strategies and procedures.
  • Skill in the use of computers, specifically in a PC, Windows-based operating environment.
  • Ability to foster a cooperative work environment.
  • Employee development and performance management skills.
  • Ability to coordinate quality assurance programs in area of specialty.
  • Ability to plan, design and implement master key systems.

Conditions of Employment

  • Successful candidate must submit to post-offer, pre-employment physical examination and medical history check.
  • Must maintain certification status.
  • Must be Bondable.

Working Conditions and Physical Effort

  • Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
  • Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
  • Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017