Summary

Under indirect supervision, directs the administrative and operational activities of the main campus bookstore and branch stores. Maintains organizational structure and staffing to effectively accomplish the organization's goals and objectives. Plans, develops, and implements strategies for generating resources and revenues for the organization.

Duties and Responsibilities

1. Directs and oversees the operation of all bookstore units, including purchasing of supplies and books, advertising, special orders, merchandising, receiving and shipping, and return of overstocked or defective merchandise.
2. Designs, establishes, and maintains an organizational structure and staffing to effectively accomplish the organization's goals and objectives; oversees recruitment, training, supervision, and evaluation of unit staff.
3. Develops and manages annual budgets for the organization and performs periodic cost and productivity analyses.
4. Interacts with administrators, faculty, staff, students, alumni, and visitors to the campus to ensure customer satisfaction with bookstore services and products.
5. Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
6. Plans, develops, and implements strategies for generating resources and/or revenues for the organization.
7. Represents the University to various institutional divisions as well as externally to governmental agencies, vendors, students and their parents, and/or the general public.
8. Recommends and participates in the development of university policies and procedures; may serve on university planning and policy-making committees.
9. Maintains professional relationships with state, regional, and national bookstore organizations.
10. Maintains professional growth and development through seminars, workshops, and professional affiliations.
11. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Knowledge of current technological developments/trends in area of expertise.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Knowledge of retail management principles and practices.
• Knowledge of federal, state, and local regulations for the operation of a retail establishment.
• Skill in budget preparation and fiscal management.
• Knowledge of customer service standards and procedures.
• Ability to use independent judgment and to manage and impart information to a range of clientele and/or media sources.
• Knowledge of all aspects of bookstore operations.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Ability to identify and secure alternative funding/revenue sources.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Outstanding interpersonal and community relations skills and the ability to communicate and work effectively within a diverse community.
• Ability to foster a cooperative work environment.
• Employee development and performance management skills.
• Knowledge of financial/business analysis techniques.
• Knowledge of faculty and/or staff hiring procedures.

Conditions of Employment

• Employees in this job title are subject to the terms and conditions of an employment contract. Employment contracts are typically subject to review and renewal on an annual basis.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 09/23/2020