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Position Classification Description

Position Class Code / Title: N5002 / Coord,Ticket Office
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 09

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.

Summary

Oversees and coordinates the day-to-day operations of an events ticket office, operating within a computerized ticketing environment. Oversees custormer service delivery and trains and supervises on-call ticket office sales personnel. Develops major event seating charts, sudits daily and events sales activity performs cash management and basic accounting, and maintains sales and/or subscriber records.

Duties and Responsibilities

  1. Reconciles daily sales and deposits; prepares journal entries to bill accurately for production promotion.
  2. Develops and maintains work schedules and rosters for on-call and temporary ticketing staff, in accordance with expected work flow fluctuations; supervises the activities of on-call/temporary staff when on site.
  3. Transacts ticket sales by telephone, mail, and walk-in service; maintains schedules for box office hours.
  4. As appropriate to the specific position, develops and maintains computerized seating charts for a range of events, using specialized ProLog automated system.
  5. Maintains subscriber information through computerized ticketing system to ensure proper reimbursement for faculty/staff tickets.
  6. Performs basic accounting functions, to include budget and expense reconciliation and ledgerkeeping for the unit.
  7. Responds to inquiries and researches and resolves problems related to transactions handled by the unit; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues.
  8. Develops and implements day-to-day cash handling policies and procedures for the unit, as appropriate.
  9. Updates promotional lists and arranges for production of mailing labels.
  10. May coordinate all ticketing and associated aspects of corporate and/or medial sponsored events using subject event facilities on a rental basis.
  11. Provides ticketing services on behalf of generally sponsored events as an authorized commercial ticket outlet.
  12. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Knowledge of cash management principles and/or procedures.
  • Knowledge of planning and scheduling techniques.
  • Skill in the use of personal computers and related software applications.
  • Ability to communicate effectively, both orally and in writing.
  • Knowledge of customer service standards and procedures.
  • Ability to analyze and solve problems.
  • Knowledge of ticket office workflow patterns and associated staffing requirements.
  • Ability to make administrative/procedural decisions and judgments.
  • Ability to prepare routine administrative paperwork.
  • Knowledge of automated events seating charts.
  • Knowledge of data management techniques.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Ability to investigate and analyze information and draw conclusions.
  • Ability to operate a computerized ticketing system.
  • Knowledge of general accounting principles.

Conditions of Employment

  • This position is represented by a labor union and is subject to the terms and conditions of the USUNM Collective Bargaining Agreement.
  • If this position is assigned to the Athletics Department, either administratively or functionally, compliance with all NCAA rules and regulations is required.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017