Summary

Provides a broad spectrum of administrative support for telemarketing and database management. Develops programs related to student recruitment. Creates reports and analyzes data based on student information and demographics.

Duties and Responsibilities

1. Provides administrative support in the development, implementation, and marketing of program/project function.
2. Provides career and academic counseling, planning, and advising to potential students; assists students in the development of testing strategies, writing skills, and completion of applications through seminars and workshops; coordinates applications for financial assistance.
3. Serves as a principal liaison between students, faculty, staff, other departments, and/or external constituencies on day-to-day programmatic, operational, and administrative issues; facilitates seminars, meetings, special projects, and problem resolution.
4. Oversees the work of personnel which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
5. Coordinates activities of support staff, consultants, faculty, and/or volunteers engaged in implementation and administration of program objectives.
6. Monitors and administers program/project revenues and expenses; may develop or participate in the development of funding proposals for the program.
7. Writes, edits, and coordinates development of course catalogs, promotional materials, educational materials, training manuals, newsletters, and/or brochures, as appropriate to the program.
8. Collects and analyzes data; prepares scheduled and special reports; maintains program/project records and statistical information.
9. Performs or delegates clerical and administrative support tasks, including creation, typing, and editing of program correspondence, purchasing documents, reports, program handbooks, and other publications.
10. May perform specialized activities of a programmatic nature in direct support of the accomplishment of program objectives and protocol.
11. Serves as a representative for the university at various functions and recruitment events.
12. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• Bachelor's degree; at least 1 year of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to interact with students, faculty and/or staff in a team environment.
• Ability to communicate effectively, both orally and in writing.
• Records maintenance skills.
• Ability to gather and analyze statistical data and generate reports.
• Knowledge of communication principles, media, and marketing techniques.
• Skill in organizing resources and establishing priorities.
• Ability to lead and train staff and/or students.
• Ability to make administrative/procedural decisions and judgments.
• Ability to analyze course prerequisites, certification, and/or curriculum/graduation requirements.
• Advanced writing and editorial skills.
• Ability to coordinate and organize meetings and/or special events.
• Ability to lead and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Organizing and coordinating skills.
• Knowledge of finance, accounting, budgeting, and cost control procedures.
• Clerical, word processing, and/or office skills.
• Ability to foster a cooperative work environment.
• Employee development and performance management skills.

Conditions of Employment

• All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the US-UNM Collective Bargaining Agreement.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 05/02/2021