This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.
The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.
Coordinates and facilitates information flow between faculty, distance education students, and various education sites. Assists in the production and distribution of distance education course materials, and schedules, and facilitates delivery of academic courses to students at remote sites. Conducts surveys and prepares reports as needed; develops and distributes promotional and informational materials, and may provide direct academic/administrative guidance and assistance to distance education students.
Duties and Responsibilities
Provides administrative and operational support for instructors and/or site coordinators; coordinates communication and information flow between sites and the university campus.
Coordinates development and publication of course offerings and semester schedules with faculty and departmental representatives.
Coordinates instructional course activities, which may include the logistics for distance delivery technologies, facilitates and enhances day-to-day operating relations with site coordinators, as appropriate to the position.
Coordinates the development and preparation of marketing and promotional plans and/or materials, as appropriate to the program.
Conducts on-site registration and fee payment for students at remote sites, as appropriate to the individual educational activity and administrative structure.
Provides administrative and informational support and guidance to students of distance education programs, as appropriate to the position; may serve as administrative liaison between students, faculty, and site administration, as appropriate.
Conducts surveys and feasibility studies for policy formation and improvement of services.
May supervise and/or lead lower graded staff and/or student employees.
Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Knowledge, Skills and Abilities Required
Ability to communicate effectively, both orally and in writing.
Records maintenance skills.
Ability to compile and produce course catalogs and promotional materials.
Knowledge of customer service standards and procedures.
Knowledge of distance learning technology.
Ability to supervise and train assigned staff.
Knowledge of marketing strategies, processes, and available resources.
Ability to make administrative/procedural decisions and judgments.
Knowledge of student registration, academic, and residency requirements.
Ability to investigate and analyze information and draw conclusions.
Organizing and coordinating skills.
Position requires: A) daily communication with and liaison between multiple, geographically isolated educational sites B) interaction with faculty in the development of course catalogs, schedules, and course materials; C) coordination of the logistics of equipment and facilities; D) student advisement and advocacy on administrative issues associated with educational programs; E) researching and compiling information, and preparing reports.
Conditions of Employment
This position is represented by a labor union and is subject to the terms and conditions of the USUNM Collective Bargaining Agreement.
Working Conditions and Physical Effort
No or very limited physical effort required.
No or very limited exposure to physical risk.
Work is normally performed in a typical interior/office work environment.
The University of New Mexico provides all training required by OSHA to ensure employee safety.