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Position Classification Description

Position Class Code / Title: G0033 / Admissions Rep/Customer Svcs
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 06

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.

Summary

Provides routine advice, guidance and assistance to departments, employees and/or members of the general public related to application of policies, procedures and documentation regarding the admissions process. Provides information on available programs and eligibility requirements; reviews applications and related documentation for compliance, provides assistance to students and parents in completion of admissions applications. Resolves routine process problems as they arise, and ensures customer service satisfaction. Manages, expedites, and maintains files, records and other documents.

Duties and Responsibilities

  1. Welcomes and greets visitors in person or on the phone; directs visitors to appropriate department or sites; attracts potential students by answering inquiries regarding academic programs and resources; provides advice to students and their families regarding admissions and/or records and registration process and eligibility; analyzes and interprets information on computer screens and imparts appropriate information.
  2. Reviews, verifies, and assesses applications and supporting documentation in accordance with established guidelines to determine admission eligibility; reviews documents to ensure accuracy and completeness; interacts with students and/or families to follow up on missing or deficient information; resolves problems related to admissions process by clarifying complaint, determining cause of the problem, and advising the best solution; analyzes and interprets Project Progress Transfer Credit Evaluations for accuracy and completeness.
  3. Provides internal customer service with advice and guidance to university departments; serves as liaision with other departments and external operating units/institutions in the resolution of day-to-day administrative and operational problems.
  4. Maintains departmental calendars for student advisement appointments; may coordinate between the student and Admission Officer's availability and time, and/or walk-ins.
  5. Provides administrative support to include expediting and coordinating incoming and outgoing documentation; organizes workload to ensure deadlines are met; schedules and prioritizes internal work assignments.
  6. Creates and maintains manual and computerized records; establishes and maintains logs, filing and recordkeeping systems; prepares documents and composes routine correspondence.
  7. Analyzes non-degree applications to determine eligibility and residency requirements; compiles, reviews and processes applications; computes application data by utilizing software and prescribed departmental and university policies; resolves data discrepancies; provides data information by answering questions and requests; maintains non-degree records by filing applications, supporting documents and credentials.
  8. Prepares documents and composes routine correspondence; opens, sorts and delivers correspondence; prepares outgoing mail for delivery; composes, prepares or ensures timely responses to a variety of written requests.
  9. Participates in the training of new employees; may participate in supervision of student and work-study employees; may participate in the development and recommendation of operating policy and procedural improvements by assisting admissions administrators in problem solving, project planning, and development and execution of stated goals and objectives.
  10. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 1 year of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Ability to analyze and solve problems and to make evaluative judgments.
  • Knowledge of planning and scheduling techniques.
  • Ability to provide excellent customer service.
  • Skills in database management, records maintenance, word processing and data entry.
  • Ability to communicate effectively, both orally and in writing.
  • Knowledge of Admissions policies, and eligibility requirements.
  • Ability to make administrative/procedural decisions and judgments with skills in gathering data, compiling information, and preparing reports.
  • Ability to perform complex tasks and to prioritize multiple projects with skills in organizing resources and establishing priorities.
  • Ability to complete moderately complex administrative paperwork.

Conditions of Employment

  • This position is represented by a labor union and is subject to the terms and conditions of the CWA Collective Bargaining Agreement.

Working Conditions and Physical Effort

  • Moderate physical activity. Requires handling of average-weight objects, standing and/or walking for extended periods of times during rush and busy hours of the semester.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017