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Position Classification Description

Position Class Code / Title: E2048 / Technical Analyst 2
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 13

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.

Summary

Under indirect supervision, provides intermediate professional level support in areas of advanced complexity such as systems analysis to implement and support departments and/or the university community with technical solutions as they relate to the academic, research or administrative operations of the department. Resolves problems of moderate to advanced complexity. Provides technical guidance to users/departments in deriving needs assessments, proposals, implementing requests, and solutions. May supervise or provide functional direction to assigned staff and/or student employees.

Duties and Responsibilities

  1. Uses discretionary judgement to install, maintain, and support systems of moderately advanced complexity for end users and/or technology stakeholders.
  2. Analyzes current and proposed departmental/user hardware and software systems; may provide configuration of advanced systems.
  3. Participates in the development of and provides individual and/or group instruction and/or training to end users on new or updated technologies; may supervise or provide functional direction to assigned staff and/or student employees.
  4. Supports and may lead medium to large scale research and development initiatives and/or projects involving the implementation of new technologies.
  5. Participates in the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates; may maintain, and input applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials.
  6. Reviews and/or creates proposals which consist of objectives, scope, and user expectations; gathers facts, analyzes data, and prepares proposal synopses comparing alternatives in terms of cost, time, and availability of resources; recommends courses of action.
  7. Analyzes and solves problems of moderately advanced complexity on computer applications and systems for students, faculty, and staff for departments and/or the university community; provides a wide range of in-depth technical assistance to departmental users and/or support staff.
  8. Analyzes the need for and may develop scripts to automate tasks for departments and/or the university community.
  9. Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems; participates in professional development activities as appropriate.
  10. Evaluates and tests new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to established guidelines and best practices.
  11. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.
  • Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Knowledge, Skills and Abilities Required

  • Intermediate knowledge of systems analysis.
  • Knowledge of a broad range of relevant computer systems, applications, and/or related equipment.
  • Knowledge of computer security procedures and protocol.
  • Working knowledge of advanced operating system, network, or application management tasks.
  • Knowledge of current technological developments/trends in area of expertise.
  • Knowledge of federal copyright laws as they pertain to the use of computer software.
  • Ability to integrate emerging technologies and applications into current environment and to analyze and/or develop, and implement operating system and network or application configuration.
  • Skills in providing technical guidance and instruction, planning, organizing, and adapting within a multi-tasking environment.
  • Strong interpersonal skills, flexibility, and customer service orientation.
  • Ability to analyze technical proposals and to expand upon them or develop alternatives.
  • Ability to evaluate emerging technologies and identify their potential impact within the existing environment.
  • Ability to analyze complex computer problems and provide solutions.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to communicate technical information to non-technical personnel.
  • Ability to develop and deliver presentations.

Distinguishing Characteristics

    Position Requires: a) Reviewing and or creating proposals which consist of objectives, scope, and user expectation; b) Provides intermediate professional level support of a comprehensive nature; c) Provides advanced support for implementation of new technologies for departments and/or the university community; d) Oversees and/or lead medium to small scope and impact technology projects for departments and/or the university community; and e) Recommends the development operating system scripts, network, or application management processes to automate tasks for departments and/or the university community.

Conditions of Employment

  • Specialty licensure/certification may be required, as specified by the department.
  • Successful candidate may be subject to a criminal background check prior to starting work.

Working Conditions and Physical Effort

  • Moderate physical effort. May require occasional lifting, handling, pushing, or moving objects up to 50 lbs. Constant standing/walking.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017