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Position Classification Description

Position Class Code / Title: D7053 / Mgr,HR Client Services
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 16

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Manages and oversees the planning, implementation, operation, and administration of all generalist and employment-related client and applicant services provided by the University's Human Resources Department, ensuring maximum efficiency, cost-effectiveness, compliance with all applicable laws, regulations, and policies, and consistency with the University's overall mission, goals, and objectives. Manages and coordinates the activities of a diverse team of professional, technical, and support staff.

Duties and Responsibilities

  1. Manages the daily operations of the unit, to include recruitment and employment services, employee relations and performance management consultation and other related generalist human resources consulting services.
  2. Provides direction and leadership to consultanting teams and client constituencies in the management of human resources strategies, programs and initiatives, and best practices.
  3. Oversees the management of employee relations issues and related client concerns handled by the Main Campus and HSC Shared Services Centers, Staff Recruitment Services and UNMTemps and the HR Transaction Center. Reviews personnel actions to ensure compliance with employment laws and guidelines and provides guidance and direction to staff as appropriate.
  4. Provides strategic guidance and consultation to managers and staff regarding human resource best practices, policy interpretation, problem resolution, and compliance with University regulations and State and Federal law.
  5. Designs and implements programs, systems, and services that are responsive to the needs, goals, and objectives of the University; ensures institution-wide consistency of application and compliance with all Federal and State employment and compensation laws and guidelines.
  6. Monitors program efficiency; develops reporting procedures and other methods to establish program accountability and measure success; revises processes and procedures to reflect contemporary approaches to human resource management and to improve program effectiveness.
  7. Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
  8. Oversees outreach recruitment activities with university and community groups, minority organizations, and public employment offices to establish rapport, maintain employment referral contacts, and enhance job placement opportunities for members of protected groups.
  9. Designs and implements programs and services that assist individual applicants, enhance career opportunities for current employees, and strengthen the quality of applicant pools.
  10. Coordinates employment programs with Office of Equal Opportunity to achieve diversity goals and to maintain nondiscriminatory employment practices; assures that the development and execution of policies governing employment practices are in compliance with all local, state, and federal regulations.
  11. Oversees the development and implementation of general and specific staff recruitment programs, services, and initiatives; manages the administration and maintenance of the computerized recruitment and applicant tracking systems employed by the unit.
  12. Participates in the development and implementation of operating budgets, systems, and procedures for the operating unit; participates in overall organizational decision making as a member of the management team.
  13. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 7 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Knowledge of contemporary principles of human resource management and public personnel practices.
  • Ability to foster a cooperative work environment.
  • Knowledge of equal opportunity and affirmative action programs.
  • Knowledge of federal and state employment laws and regulations, and public sector employment policies and procedures.
  • Skill in developing policy and procedure documentation.
  • Employee development and performance management skills.
  • Knowledge of a range of recruitment strategies and techniques.
  • Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments.
  • Knowledge of faculty and/or staff hiring procedures.
  • Strong interpersonal skills, flexibility, and customer service orientation.
  • Advanced knowledge and understanding of human resources management principles, practices, and standards, as applied to public institutions.
  • Strong analytical and critical thinking skills and the ability to analyze, summarize, and effectively present data.
  • In-depth knowledge and understanding of employee relations principles and practices within a public sector environment.
  • Excellent oral and written communication skills and the ability to interact effectively with a wide variety of people.
  • Skill in examining and evaluating operations and developing and/or re-engineering operating strategies, systems, and procedures.

Working Conditions and Physical Effort

  • No or very limited exposure to physical risk.
  • No or very limited physical effort required.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017