This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.
The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.
Manages and oversees the day-to-day operations of the University's Human Resources Transaction Center ensuring responsive and accurate generalist HR transaction and data processing. Supervises a team of staff engaged in the resolution of process-related or procedural HR problems and in the processing of human resources transactions, documents and records. Oversees the day-to-day administration and control of operating systems and procedures, facilities, and technology for the Transaction Center. Evaluates and establishes customer service standards, develops operating policies and procedures, and ensures that services are consistent with overall human resources objectives, policies and procedures, and best practices.
Duties and Responsibilities
Oversees and coordinates all facets of the day-to-day services and operations of the center, ensuring compliance with all University policies, procedures, regulations, and standards of practice.
Participates in development, implementation and maintenance of internal procedures, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals.
Oversees and monitors the processing and entry of employee source data and documentation into the human resources information system; develops and implements policies and systems to ensure the highest standard of accuracy, timeliness, and efficiency.
Represents the organization at various community and/or business meetings, committees, and task forces; promotes existing and new programs and/or policies; interfaces with customers and resolves problems and conflicts as necessary.
Oversees technical training and development of Human Resources Transaction Center Representatives; develops training and resource materials, and prepares and delivers educational sessions and workshops, as appropriate.
Oversees the supervision of personnel, which includes work allocation, training, promotion and enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
Monitors daily activities, ensuring quality and appropriateness of customer service provided; as required, advises and assists Transaction Center staff, applicants, and/or department representatives in the understanding of policies, systems, and procedures.
Responds to inquiries and researches and resolves problems related to transactions handled by the unit; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues.
Leads and/or participates in various projects and initiatives for the University's Human Resources Department.
Develops and evaluates internal work flow and document routing procedures; maintains logs and control systems in accordance with established procedures; establishes tracking systems and procedures to monitor work flow; oversees post audit process.
Develops and directs the planning, development, implementation of programs and initiatives designed to improve the quality of services provided to clients and ensure compliance with institutional needs and objectives.
Develops standard operating procedures and manages appropriate department records in accordance with applicable regulations, policies, and standards.
Leads testing, trouble shooting and problem resolution efforts as they pertain to specialized human resources data bases, enterprise resource planning systems, computer software systems, and manual/electronic filing systems.
Develop and deliver presentations at special HR-related outreach activities such as fairs, employee orientations, and/or applicant consultations.
May be required to perform HR Transaction Center Representative duties as needed.
Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Knowledge, Skills and Abilities Required
Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
Skill in the use of personal computers and related publication software applications.
Ability to make administrative/procedural decisions and judgments.
Knowledge and understanding of a broad range of human resources administrative policies and procedures as applicable to a public university
Ability to provide clear technical guidance and instruction to non-technical personnel.
Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments.
Ability to develop, plan, and implement short- and long-range goals.
Ability to manage employee data, utilizing an automated human resources information system.
Ability to identify and coordinate the resolution of payroll problems and inaccuracies.
Ability to interpret and analyze informational needs, and provide technical advice and guidance in area of specialty.
Employee development and performance management skills.
Ability to analyze, develop, establish, and maintain efficient office work flow and administrative processes.
Knowledge of payroll/personnel administration and/or contractual procedures and documentation.
Strong interpersonal and oral and written communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community.
Knowledge of enterprise resource planning systems.
Database and records management skills.
Knowledge of customer service standards and procedures.
Analytical, evaluative, and critical thinking skills.
Ability to foster a cooperative work environment.
Ability to gather data, compile information, and prepare reports.
Knowledge of legal requirements for the acquisition and retention of employment and/or contract data and documentation.
Demonstrated customer service skills, and ability to meet multiple deadlines.
Ability to resolve difficult or stressful customer service issues.
Knowledge of on-line, electronic job application systems and processes.
Ability to organize, coordinate, and oversee multiple program activities.
Working Conditions and Physical Effort
No or very limited exposure to physical risk.
No or very limited physical effort required.
Work is normally performed in a typical interior/office work environment.
The University of New Mexico provides all training required by OSHA to ensure employee safety.