Summary

Provides advanced technical Human Resources support, within a designated area of specialized expertise, on behalf of a centralized University HR function. Provides independent guidance and facilitation to client constituencies, other HR staff, and/or members of the general public in the interpretation and application of core HR operating policies, guidelines, procedures, systems, and documentation. Initiates, leads, and/or coordinates the investigation and resolution of complex process- and/or data-related issues as appropriate to the specified area of expertise. Develops and/or coordinates the development, documentation, and maintenance of operating processes, procedures, and data/records systems as applicable to area of expertise. May provide day-to-day supervision and/or project leadership to lower level technical and/or administrative staff.

Duties and Responsibilities

1. Reviews and verifies incoming and outgoing documentation for completeness, accuracy, and compliance with established policies and procedures.
2. Resolves or assists in the resolution of policy-related, process-related, or procedural problems and/or inquiries received from department representatives, employees and/or applicants.
3. Performs advanced specialized technical tasks, which may include planning, coordination, facilitation, administration and reporting of various projects, as appropriate to the department's operational objectives.
4. Assists with project development to ensure more efficient services to the organization, as appropriate to department's operational objectives.
5. Researches, prepares documents and composes correspondence on specific policy and procedural issues.
6. Gathers information, conducts complex data analyses, researches and resolves data discrepancies, and prepares statistical reports and presentations, as appropriate.
7. Ensures integrity of computer software systems, various HR databases, and other adhoc reporting.
8. Provides a range of high-level support and problem resolution to client constituencies, other HR staff and/or members of the general public.
9. Participates and/or provides leadership in special outreach activities, as appropriate to the department's operational objectives.
10. Participates and provides direct input into the development and recommendation of process-related operating policy and procedural improvements, as appropriate.
11. May provide day-to-day supervision and/or project leadership to lower level technical and/or administrative staff.
12. Serves as primary point of contact or liaison with a range of various issues applicable to the specified area of expertise.
13. Facilitates meetings with HR Staff, as appropriate; provides training and information dissemination regarding new or modified processes, systems, and procedures.
14. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Ability to gather data, compile information, and prepare reports.
• Ability to create, compose, and edit written materials.
• Skill in the use of personal computers and related software applications.
• Records maintenance skills.
• Interviewing skills.
• Knowledge of human resources processes, procedures, and documentation, as applicable to a public institution.
• Ability to interpret and analyze informational needs, and provide technical advice and guidance in area of specialty.
• Project coordination and leadership skills.
• Strong analytical and critical thinking skills.
• Ability to analyze and interpret complex data sets.
• Advanced database development and management skills.
• Ability to identify, analyze and solve complex procedural problems.

Distinguishing Characteristics

Position requires: a) performance of advanced specialized technical tasks to include assistance with project development, as appropriate to departments operational objectives; b) participation in the development and recommendation of operating policy, process, and procedural improvements; c) research and analysis of complex data and making recommendations for problem resolution; d) providing high level support to client constituencies regarding various HR related issues; e) utilization of independent initiative, judgment, and interaction with clientele in performing complex human resources specialty activities within area of expertise.

Conditions of Employment

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort required.
• No or very limited exposure to physical risk.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 12/08/2019