Summary

Coordinates daily activities within the Division of Human Resources, Client Services. Ensures responsive and accurate HR transaction and data processing. Leads and provides guidance to staff engaged in the resolution of process-related or procedural HR problems and in the processing of transactions, documents and records for multiple employee classification types. Ensures consistency in the provision of policy-related information and assistance to job applicants, and other associated activities.

Duties and Responsibilities

1. Coordinates and processes a wide range of personnel transactions across employee classification types with varying levels of complexity; participates in the implementation of quality control systems to ensure accuracy, timeliness and data integrity.
2. Responds to inquiries and investigates and resolves problems related to transactions handled by the department; serves as a liaison with other departments or units in the resolution of day-to-day administrative and operational issues.
3. Participates in and assists in the planning, development, implementation of programs and initiatives designed to improve the quality of services provided to clients and ensure compliance with institutional needs and objectives.
4. Implements recordkeeping procedures and manages appropriate internal and external records in accordance with applicable regulations, policies, and standards.
5. Leads testing, trouble shooting and problem resolution efforts pertaining to specialized human resources data bases, enterprise resource planning systems, and manual/electronic filing systems.
6. Resolves or assists in the resolution of policy-related, process-related, or procedural problems and/or inquiries received from department representatives, employees and/or applicants.
7. Processes, monitors, and reviews incoming and outgoing documentation for completeness, accuracy, and compliance with established policies and procedures and applicable state and federal regulations.
8. Receives, reviews and processes all relevant source data documentation pertaining to hiring, termination, employee status changes, special compensation and/or special contract assignments for entry into the University's HR information system (HRIS).
9. Performs specialized technical tasks, such working with client departments in the posting and hiring of jobs within the University's applicant tracking system; may prepare job ads.
10. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Knowledge of on-line, electronic job application systems and processes.
• Knowledge of payroll/personnel administration and/or contractual procedures and documentation.
• Knowledge of legal requirements for the acquisition and retention of employment and/or contract data and documentation.
• Ability to train employees, to include organizing, prioritizing, and scheduling work assignments.
• Ability to analyze, develop, establish, and maintain efficient office work flow and administrative processes.
• Ability to interpret and analyze informational needs, and provide technical advice and guidance in area of specialty.
• Ability to understand and apply University policies and procedures.
• Ability to provide clear technical guidance and instruction to non-technical personnel.
• Ability to resolve difficult or stressful customer service issues.
• Ability to manage employee data, utilizing an automated human resources information system.
• Ability to identify and coordinate the resolution of payroll problems and inaccuracies.
• Ability to gather data, compile information, and prepare reports.
• Database management skills.
• Strong interpersonal and oral and written communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community.
• Skill in the use of personal computers and related publication software applications.
• Ability to provide excellent customer service.
• Demonstrated ability to maintain confidentiality.

Conditions of Employment

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• Must pass a pre-employment criminal background check.

Working Conditions and Physical Effort

• No or very limited exposure to physical risk.
• No or very limited physical effort required.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 05/22/2022