Summary

Provides specialized operational and administrative support to a centralized human resources specialty activity, such as employment, compensation, labor relations, benefits, or training and development. Provides day-to-day advice, assistance, and follow-up to client departments, employees, external agencies, and/or members of the general public in the application of specified policies, procedures, and documentation. Coordinates the resolution and/or referral of specific policy-related and procedural problems and inquiries. Develops, expedites, and maintains files, records, and other documents.

Duties and Responsibilities

1. Reviews and verifies incoming and outgoing documentation for completeness, accuracy, and compliance with established policies and procedures and applicable state and federal regulations.
2. Resolves or assists in the resolution of policy-related, process-related, or procedural problems and/or inquiries received from department representatives, employees and/or applicants, and external agencies, as appropriate to the nature of the role.
3. Performs specialized technical tasks, such as pre-posting dialogues, first level screening/interviewing of applicants, preparation of vacancy announcements, surveys and statistical analyses, and/or participation in informational presentations, as appropriate to the department's operational objectives.
4. Prepares documents and composes correspondence, as required, on specific policy and procedural issues.
5. Gathers information, conducts basic data analysis, and assists in the development and reconciliation of reports.
6. Performs specific research/investigation into operational issues, as requested.
7. Provides assistance and coordination in the development and maintenance of specialized human resources data bases, enterprise resource planning systems computer software systems, and manual filing systems.
8. As appropriate to the work requirements of the unit, may coordinate and monitor the continuous recruitment process for specified client constituencies.
9. Participates in the investigation and resolution of HR issues within area of expertise; serves as the primary liaison with external agencies in the resolution of specific employee concerns, as appropriate to the focus of the role.
10. Participates in the planning and coordination of specified HR programs and initiatives for faculty and staff.
11. Participates in and may deliver presentations at special outreach activities such as fairs, employee orientations, and/or applicant consultations.
12. May participate in the development and recommendation of operating policy and procedural improvements.
13. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Ability to gather data, compile information, and prepare reports.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Interviewing skills.
• Knowledge of and skill in developing human resources processes, procedures, and documentation, as applicable to a public institution.
• Ability to make evaluative judgments.
• Ability to analyze and develop creative solutions to complex human resources issues.
• Knowledge of enterprise resource planning systems.
• Records maintenance skills.
• Skill in use of personal computers and related software applications.
• Ability to interpret and analyze informational needs, and provide technical advice and guidance in area of specialty.
• Database management skills.
• Ability to create, compose, and edit written materials.
• Ability to analyze and solve problems.

Distinguishing Characteristics

Position requires: a) processing, monitoring, and review of specialized human resources documentation for accuracy and procedural compliance, utilizing working knowledge of applicable human resources policies and regulations; b) utilization of independent judgment and interaction with clientele in performing human resources specialty activities; c) provision of direct technical and administrative guidance and problem solving to client constituencies; d) participation in the development and/or management of enterprise resource planning systems and specialized human resources databases.

Conditions of Employment

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 12/08/2019