Summary

Within the Division of Human Resources, Client Services, provides responsive and accurate HR transaction and data processing for a broad range of personnel transactions Coordinates the resolution of and/or referral of specific policy-related procedural problems and inquiries to the appropriate party. Provides technical support and process navigation assistance to department representatives pertaining to processing of personnel transactions.

Duties and Responsibilities

1. Provides responsive and accurate transaction and data processing for a broad range of personnel transactions, ensuring accuracy and completeness of data and compliance with University policies, procedures, and guidelines.
2. Receives, reviews and processes all relevant source data documentation pertaining to hiring, termination, employee status changes, special compensation and/or special contract assignments for entry into the University's HR information system (HRIS).
3. Ensures all supporting documentation pertaining to hires and personnel actions is uploaded accurately in the electronic personnel file within the HRIS.
4. Processes, monitors, and reviews incoming and outgoing documentation for completeness, accuracy, and compliance with established policies and procedures and applicable state and federal regulations.
5. Confirms accuracy and integrity of data entered; maintains data in HRIS systems and databases and assures updated information is available on a timely basis.
6. Runs and/or monitors error reports. Takes action to correct/resolve errors in the HRIS.
7. Works with client department to resolve policy-related, process-related, or procedural problems and/or inquiries pertaining to personnel changes.
8. Participates in testing, trouble shooting and problem resolution in the development and maintenance of human resources data bases, enterprise resource planning systems, and manual/electronic filing systems on an as needed basis.
9. May conduct post audit reviews of related processes.
10. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Ability to gather data, compile information, and prepare reports.
• Ability to verify data input and correct errors.
• Database management skills.
• Knowledge of payroll/personnel administration and/or contractual procedures and documentation.
• Ability to manage employee data, utilizing an automated human resources information system.
• Knowledge of high-volume payroll processes and systems.
• Demonstrated ability to maintain confidentiality.
• Knowledge of on-line, electronic job application systems and processes.
• Advanced data entry skills.
• Ability to provide excellent customer service.
• Skill in the use of personal computers and related software applications.
• Ability to interpret and analyze informational needs, and provide technical advice and guidance in area of specialty.
• Ability to understand and apply University policies and procedures.
• Ability to resolve difficult or stressful customer service issues.
• Ability to identify and coordinate the resolution of payroll problems and inaccuracies.
• Strong interpersonal and oral and written communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community.

Conditions of Employment

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• Must pass a pre-employment criminal background check.

Working Conditions and Physical Effort

• No or very limited exposure to physical risk.
• No or very limited physical effort required.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 05/22/2022