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Position Classification Description

Position Class Code / Title: D1016 / Technical Training Consultant
Recruitment Tier: Tier 1
FLSA: Exempt
Grade: 13

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.

Summary

Under limited supervision coordinates development and implementation of specialized training and development programs of a highly technical or sophisticated nature aimed at improving individual and organizational performance. Conducts needs assessments and designs, develops, tests, delivers and evaluates technical training programs for various software packages and specific university business applications.

Duties and Responsibilities

  1. Plans, designs, develops, and delivers sustainable strategic training and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats.
  2. Provides strategic consulting in all aspects related to training and/or technical training for organization-wide initiatives and projects. Participates in the design, development and implementation of training programs of a broad organizational scope.
  3. Conducts needs assessments to identify and evaluate training requirements for high impact technology training.
  4. Conducts or facilitates general or specific technology training programs.
  5. Develops training materials to include training handbooks, job aids, models, multimedia visual aids, computer and web-based tutorials, and standard operating procedures.
  6. Participates in effective training delivery including analysis, implementation, testing and documentation of educational systems.
  7. Researches and studies advancements in educational technologies and methods; evaluates effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures.
  8. Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs.
  9. Evaluates effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures.
  10. Consults with cross functional project teams, leaders and/or stakeholders.
  11. Administers training programs in accordance with business needs, regulatory requirements, and Quality Management System.
  12. Coordinates or performs administrative functions necessary to deliver and document training programs.
  13. Serves as point of contact for technology training needs.
  14. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Bachelor's degree; at least 3 years of experience directly related to the duties and responsibilities specified, which includes at least 1 year of experience conducting hands-on technical training.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Ability to communicate effectively, both verbally and in writing, and to work effectively with a wide range of constituencies in a diverse community. Advanced analytical, business acumen and critical thinking skills.
  • Ability to interpret educational needs and develop effective instructional media solutions.
  • Extensive working knowledge in designing, developing, implementing, and evaluating training plans, curricula, and methodology.
  • Skilled in developing computer based training (CBT) using tools similar to Camtasia or Captivate.
  • Proficient in productivity tools for PC's and Mac.
  • Skilled in analyzing target audience and presenting ideas in a clear, concise manner.
  • Ability to work in a team-oriented, collaborative environment.
  • Project management and presentation skills and the ability to resolve complex problems and issues.
  • Strong verbal and written communication skills with a focus on rapport building, listening, and the ability to deliver effective training programs.
  • Ability to consult with stakeholders to offer important technological and organizational feedback.
  • Demonstrated ability to train adult learners and novice computer users required.
  • Ability to effectively prioritize and execute tasks in a complex environment.

Working Conditions and Physical Effort

  • No or very limited exposure to physical risk.
  • Moderate physical activity. May require physical effort including lifting up to 25 pounds and some extended periods of standing or walking.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017