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Position Classification Description

Position Class Code / Title: D0020 / Coord,Dispute Resolution
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 08

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Provides operational and administrative support to the University's Dispute Resolution department. Performs intake sceening and triage with individual employees and/or departments on relevant work-related issues. Coordinates the administration of the University's Peer Hearing process. Designs, develops, and maintains a confidential database, participates in budget preparation and control, and coordinates general office administration for the department.

Duties and Responsibilities

  1. Performs confidential intakes and screenings with individual employees and/or departments for work-related conflicts and issues; reviews complaints for nature, scope, and severity in consultation with supervisor.
  2. Coordinates and/or plans scheduling of client apointments, mediation, department presentations, training, and related functions.
  3. Participates in case file management and research, to include opening and closing of cases.
  4. Responds to, refers, and/or coordinates the resolution of policy-related or procedural problems and queries emanating from departments and/or individual employees.
  5. Provides routine/administrative advice and assistance to department representatives and others in the application and/or clarification of dispute resolution policies, procedures, and documents.
  6. Coordinates the Peer Hearing/Arbitration processes in consultation with supervisor, to include scheduling of hearings, panel selection, liaison with parties, witnesses, and counsel, and arrangement of facilities and staffing.
  7. Maintains and updates confidential files and records, ensuring adherence to appropriate confidentiality procedures and standards.
  8. Researches and verifies information; gathers, evaluates, and analyzes data and prepares ad hoc reports, summaries and/or responses to inquiries.
  9. Designs and develops specified reports, documents, and routine correspondence on procedural and policy issues, as assigned.
  10. Participates in unit financial planning; coordinates the preparation of operating budgets, and monitors and controls expenditures against budget.
  11. May serve as a co-mediator in work related disputes, as assigned, and may participate in the delivery of mediator training programs.
  12. May participate in the development and recommendation of operating policies and procedural improvements.
  13. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified. Certification/Licensure Certificate of Competency in Mediation.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Ability to gather data, compile information, and prepare reports.
  • Skill in budget preparation and fiscal management.
  • Ability to communicate effectively, both orally and in writing.
  • Knowledge of dispute resolution principles and practices.
  • Records maintenance skills.
  • Ability to use independent judgment and to manage and impart confidential information.
  • Interviewing skills.
  • Conflict resolution and/or mediation skills.
  • Ability to maintain confidentiality of records and information.
  • Skill in the configuration and use of computerized database programs.
  • Organizing and coordinating skills.
  • Ability to address large groups, small groups, and individuals; provide information and listen.
  • Assessment and referral skills.
  • Knowledge of basic office management and administration principles and procedures.

Conditions of Employment

  • Possession of a Mediation or Alternative Dispute Resolution Certificate is required if the employee is mediating in work-related disputes.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017