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Position Classification Description

Position Class Code / Title: D0008 / HR Technical Service Rep
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 08

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.


Provides first-line support and assistance to employees and the HR Division on various human resources administrative matters and performs or coordinates problem resolution on matters pertaining to day-to-day HR inquiries and issues. Enters HR related transactions in Banner and provides technical support to departments by providing navigation assistance through business systems. Test, trouble shoots and provides input in HR, Payroll and general business systems matters. Reviews, verifies, and reconciles incoming source employment documentation; performs or quality controls entry of source data into the HRIS system, personnel files, and associated records systems.

Duties and Responsibilities

  1. Receives, reviews, and processes all relevant source data documentation pertaining to hiring, termination, employee status changes, special compensation, and/or special contract assignments for entry into HRIS.
  2. Interacts with client departments, payroll department, and internal staff to ensure that new hire and/or contractual paperwork is completed to payroll requirements and is received in time to meet payroll deadlines.
  3. Interacts with payroll department to ensure the smooth flow of documentation and timely salary or contractual payments; coordinates the resolution of payroll problems pertaining to new hires, salary adjustments, account and FTE changes, and transfers.
  4. Confirms accuracy and integrity of data entered; maintains data in HRIS systems and databases and assures updated information is available on a timely basis.
  5. Analyzes specified employee data and generates periodic and/or ad hoc summary reports, as appropriate; may conduct special projects requiring the gathering and processing of information.
  6. Participates in testing, trouble shooting and problem resolution of various HR, Payroll and general business systems related issues.
  7. Triage higher level inquiries and issues to appropriate subject matter expert.
  8. Conducts data analysis on various HR items; researches and reports on any data discrepancies.
  9. Responds to inquiries and provides information requiring knowledge of university business systems.
  10. Participates in special projects as directed.
  11. Investigates and coordinates resolution of day-to-day administrative issues and concerns.
  12. Provides backup and assistance to other HR Technical Services Representatives on a rotational basis or as otherwise required.
  13. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 4 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Knowledge of payroll/personnel administration and/or contractual procedures and documentation.
  • Ability to resolve difficult or stressful customer service issues.
  • Ability to manage employee data, utilizing an automated human resources information system.
  • Ability to identify and coordinate the resolution of payroll problems and inaccuracies.
  • Ability to provide clear technical guidance and instruction to non-technical personnel.
  • Ability to verify data input and correct errors.
  • Demonstrated ability to maintain confidentiality.
  • Knowledge of on-line, electronic job application systems and processes.
  • Ability to gather data, compile information and prepare reports.
  • Advanced data entry skills.
  • Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
  • Knowledge and understanding of a broad range of human resources administrative policies and procedures as applicable to a public university.
  • Knowledge of legal requirements for the acquisition and retention of employment and/or contract data and documentation.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to work effectively in a team environment.
  • Records maintenance skills.
  • Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Working Conditions and Physical Effort

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017