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Position Classification Description

Position Class Code / Title: B6014 / Supv,Customer Relations
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 10

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.

Summary

Under general supervision, oversees the daily customer relations activities of UNM Press, to include database management, accounts receivable activity, and adjustments to accounts as necessary. Participates in the development and management/implementation of annual operating budgets and policies and procedures for the unit.

Duties and Responsibilities

  1. Supervises personnel which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
  2. Utilizes and maintains an automated system to manage databases for coding new titles, pricing, and other related data.
  3. Participates in the development of annual operating budgets and provides fiscal direction to the unit.
  4. Develops operating goals and objectives for the unit; implements and administers methods and procedures to enhance operations, as appropriate to the unit.
  5. Reviews daily activities of credit and collection staff and maintenance of supporting records; monitors accounts receivable activity and makes adjustments to meet budget goals; recommends solutions to related internal and external problems.
  6. Reviews accounts for payment status and follows up on individual accounts and claims to third party payers; investigates problems in overdue payments; recommends submission of accounts to outside collection agencies when indicated; makes adjustments as necessary.
  7. Researches and prepares scheduled and special reports and billings for management, providers, and third party payers.
  8. Interacts with and provides verbal and written responses to both external and internal departmental personnel on related matters.
  9. Responds to inquiries and researches and resolves problems related to transactions handled by the unit; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues.
  10. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • Successful completion of at least 60 college-level credit hours; at least 5 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Ability to gather data, compile information, and prepare reports.
  • Records maintenance skills.
  • Ability to plan work schedules and assign duties; ability to provide or arrange for training.
  • Skill in the use of personal computers and related software applications.
  • Ability to communicate effectively, both orally and in writing.
  • Database management skills.
  • Ability to analyze and solve problems.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to develop, plan, and implement short- and long-range goals.
  • Ability to interpret, adapt, and apply guidelines and procedures.
  • Ability to investigate and analyze information and draw conclusions.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Knowledge of accounts receipting practices and procedures.
  • Knowledge of credit and collection principles, processes, regulations, and standards.
  • Ability to foster a cooperative work environment.
  • Employee development and performance management skills.
  • Knowledge of budget preparation, cost estimating, monitoring, and fiscal management principles and procedures.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017