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Position Classification Description

Position Class Code / Title: B6012 / Supv,Non-Credit Enrollment
Recruitment Tier: Tier 1
FLSA: Non-Exempt
Grade: 09

This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.

The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.

Summary

Oversees the daily operations of the registration function at a branch or satellite location, to include registration, class scheduling, retaining records, and other related matters.

Duties and Responsibilities

  1. Supervises the overall operations of an enrollment office, including registration of students, acceptance and receipt of fees, and compiling, evaluating and retaining records in accordance with university policy, accreditation standards and privacy laws.
  2. Schedules classes; oversees and/or assists with entering course data into computer system, editing and revising course changes; notifies students of course changes.
  3. Instructs, assigns work, and functionally supervises staff and/or student employees engaged in similar work activities.
  4. Participates in development, implementation, and maintenance of policies, objectives, short- and long-range planning; develops tracking and evaluation programs to assist in accomplishment of established goals.
  5. Generates call center training programs and incorporates call center standards and processes.
  6. Oversees customer/outreach surveys and compilation of data; generates customer call statistics and call volume reports.
  7. May develop or assist in development of accounting systems for accepting and receipting cash payments for courses, facility rentals, and/or books; authorizes refunds; prepares financial statements.
  8. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

  • High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.
  • Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

  • Ability to develop and maintain recordkeeping systems and procedures.
  • Knowledge of programs/services available to university students.
  • Ability to gather data, compile information, and prepare reports.
  • Knowledge of the rules, regulations, and laws regarding student records.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Ability to develop, plan, and implement short- and long-range goals.
  • Ability to interpret, adapt, and apply guidelines and procedures.
  • Knowledge of data management techniques.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Ability to foster a cooperative work environment.
  • Ability to develop standard operating procedures and technical documentation for training and user support.

Working Conditions and Physical Effort

  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
  • Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 03/20/2017