This is a description of a Staff Position Classification. It is not an announcement of a position opening. To view descriptions of current openings, please go to UNMJobs and Search Postings to view positions that are currently accepting applications.
The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.
Directs the planning, development, implementation, and management of the various programs and services provided by the New Media & Extended Learning Department. Plans and oversees human resources administration, budget planning, and financial and business management for the enterprise. Acts as strategic project manager to coordinate the analysis, design, programming, implementation and testing of electronic applications and infrastructure to support online teaching and learning. Provides leadership to the NMEL management team in establishing and implementing policies and procedures to ensure the efficient operation of online programs.
Duties and Responsibilities
Directs and coordinates the operations, projects, and programs of the unit, ensuring adherence to established project management principles and best management practices.
Directs the translation and communication of organizational service offerings and accomplishments to the University community and, as appropriate, to external constituencies.
Interacts with senior administration, faculty, and staff of client organizations to understand and interpret client needs and to collaborate in meeting those needs.
Develops and implements IT organizational support and consulting services; plans and manages resources necessary to meet current and projected client needs.
Serves as project manager in the planning and coordination of analysis, design, programming, timely implementation, and testing of applications projects in support of online teaching and learning applications used across the university system.
Performs research and development for the integration and implementation of new or revised computer systems/applications technology; develops specifications for scripts needed to fix inconsistencies.
Develops new and maintains existing complex systems and subsystems in support of online courses.
Participates in development, implementation, and maintenance of policies, objectives, short- and long-range planning; develops tracking and evaluation programs to assist in accomplishment of established goals.
Oversees and coordinates the day-to-day activities of technical and support staff, to include work allocation, training, and problem resolution; motivates employees to achieve peak productivity and performance.
Participates as a member of management team in planning, problem resolution, and reviewing department performance.
Develops and manages annual operating budget and provides fiscal direction to the unit.
Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.
Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
Bachelor's degree; at least 7 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Knowledge, Skills and Abilities Required
Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
Strategic assessment and planning skills.
Ability to resolve conflict and to manage personnel and resources.
Demonstrated ability to effectively lead, educate, and performance-manage employees in a customer service environment.
Understanding of the unique IT needs of a full-range university and its constituent community.
Skill in budget preparation and fiscal management.
Knowledge of current technological developments/trends in area of online learning and educational technologies.
Ability to communicate with and understand the requirements of professional staff in area of specialty.
Outstanding interpersonal skills and the ability to communicate and work effectively within a diverse community.
Knowledge of web based application development, administration, and support.
Ability to coordinate and integrate information technology systems development, enhancement and modifications from an overall information services perspective.
Ability to foster a cooperative work environment.
Ability to develop financial plans and manage resources.
Knowledge of current technological developments/trends in area of expertise.
Ability to effectively present to small and large groups.
Knowledge and understanding of the evolving needs of institutions with respect to IT service and support.
Ability to specify and develop computer programs using a range of programming languages, including Perl, Java, PL*SQL, ColdFusion, and ASP.
Knowledge of computer flow charts and programming logic and codes.
Strong customer service orientation.
Ability to make administrative/procedural decisions and judgments.
Skill in the utilization of organizational management principles, methods, techniques, and best practices.
Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
Ability to direct multi-department technical and administrative staff.
Knowledge of organizational structure, workflow, and operating procedures.
Working Conditions and Physical Effort
No or very limited physical effort required.
No or very limited exposure to physical risk.
Work is normally performed in a typical interior/office work environment.
The University of New Mexico provides all training required by OSHA to ensure employee safety.