Summary

Performs an integrated range of tasks and/or services. Provides technical support and assistance in the performance and coordination of routine and moderately complex library duties in one or more library specializations, such as access services or technical services; monitors daily operations. Coordinates and prioritizes work of lower level staff and/or students.

Duties and Responsibilities

1. Provides guidance and assistance to customers regarding general and specific information about the library and library resources.
2. Performs and/or oversees routine to moderately complex tasks, utilizing database and/or integrated library systems and/or technologies.
3. Assist higher level staff, librarians and customers with information services, using proficiency in library resources, making referrals as appropriate.
4. Implements and communicates policies pertaining to services, operations, and activities; resolves moderately complex departmental problems, and develops and implements operational procedures.
5. Monitors and performs daily operations.
6. May initiate and assist with collection maintenance activities and projects.
7. Trains lower level staff and/or student employees. Set work schedules, and ensure compliance with established procedures for a specific activity within a library unit.
8. Performs miscellaneous job-related duties as assigned.

Minimum Job Requirements

• Bachelor's degree; at least 1 year of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required

• Skill in the use of computer with Windows-based operating environment.
• Ability to communicate effectively, both orally and in writing.
• Skill in the use of relevant database and/or integrated library systems.
• Knowledge of customer services standards and procedures.
• Ability to analyze and solve problems.
• Ability to provide training to staff and/or student employees.
• Ability to perform a variety of specialized library tasks.
• Knowledge of library principles, practices, and terminology.
• Develop professional knowledge base and skills through appropriate training.

Distinguishing Characteristics

Position requires: a) Performs moderately complex receiving and/or processing of library materials; b) resolves moderately complex departmental problems, and develops and implements operational procedures; c) plans and organizes collection maintenance activities and projects; d) provides back-up assistance to day and night-time team leaders; e) provides assistance to customers regarding moderately complex and specific information about library resources; f) provides guidance and training to lower level staff and/or student employees.

Conditions of Employment

• All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the US-UNM Collective Bargaining Agreement.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Working Conditions and Physical Effort

• Considerable physical activity. Requires heavy physical work; heavy lifting, pushing, or pulling required of objects up to 50 pounds. Physical work is a primary part (more than 70%) of job.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.

The University of New Mexico provides all training required by OSHA to ensure employee safety.

Revised Date: 05/02/2021